Access Optimization Analyst I – Capacity Management

Cleveland Clinic

. Support the Epic Cadence application, including Epic template build and testing for new implementations and enhanced application requests .

Posted 10/6/2026full-timeCleveland • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Epic system support, including template building, change request processing, and workflow optimization in an outpatient setting. Strong analytical and communication skills are essential for effective collaboration and stakeholder engagement.

Highest-signal resume keywords

Epic System ExperienceWorkflow OptimizationChange Request ProcessingAnalytical SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Epic Template BuildChange Request Ticket ManagementData AnalysisEpic Scheduling TemplatesVisit Type CreationProvider Pool ManagementDocumentation MaintenanceOperational Standards EvaluationPatient Access AnalysisWorkflow Development

Soft Skills

Strong Communication SkillsProblem-Solving SkillsTeam CollaborationOrganizational SkillsSelf-Motivation

Tools & Technologies

Microsoft OfficeExcelWordPowerPointVisio

Industry Keywords

Outpatient SettingAcademic Medical CenterHealth Care OrganizationStandard PrecautionsInfluenza Prevention Program

About the role

Key responsibilities & impact

Support the Epic Cadence application, including Epic template build and testing for new implementations and enhanced application requests
Process change request tickets and routine maintenance requests for enterprise-wide Epic IT systems
Coordinate completion of small- to medium-sized requests using available resources and established standards
Support integration of new physician practices into front-end Epic systems
Analyze, create, and maintain SER Masterfile provider records
Create, maintain, and oversee Epic scheduling templates
Create change request tickets, ensure data completeness, and maintain current documentation
Evaluate change request tickets against operational and scheduling standards, patient access and care needs, provider practice criteria, Institute goals, and enterprise-wide scheduling
Monitor tickets through submittal, testing, validation, and implementation
Verify questionnaire and decision-tree accuracy after implemented changes
Assist with analysis and building of visit types, panels, provider pools, and resource pools
Provide input for updating existing Epic workflows and capturing data for new Epic workflows
Provide end-user support, Epic demonstrations, onboarding, and education
Support physician practice integration into front-end Epic systems, including discovery
Build relationships with Institute stakeholders and the Epic ITD team to ensure updates are applied and rolled out successfully
Model outstanding customer service and provide timely, effective follow-up
Perform other duties as assigned

Requirements

What you’ll need

High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center) or two years supporting Epic applications that includes optimizing
OR Associate’s degree and one year of experience
Solid understanding of workflows in the ambulatory environment
High degree of self-motivation, versatility, and flexibility
Experience and comfort working at all levels of a health care organization
Strong analytical, presentation, and communication (both verbal and written) skills
Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
Demonstrated leadership, team, organizational, and problem-solving skills
Must reside in Northeast Ohio
Ability to work onsite in Northeast Ohio three to four times per month
Ability to travel throughout the hospital system
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
Must follow Standard Precautions using personal protective equipment as required
Must comply with the annual influenza prevention program or obtain an approved exemption

Benefits

Comp & perks

Remote work from 8:00 a.m.–5:00 p.m.
Annual influenza vaccination or approved exemption
Equal employment opportunity
Drug-free workplace
Controlled-substance testing following employment offers