Director, Human Resource Services – Clinical and Operational Improvement, Legal

Cleveland Clinic

. Serve as HR Services leader and strategic advisor to Institute, Division and Hospital leadership .

Posted 10/5/2026full-timeCleveland • Ohio • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR strategy development, workforce planning, and talent management, with a strong focus on compliance with employment and labor laws. Proven ability to lead and coach teams, facilitate organizational change, and drive process improvements.

Highest-signal resume keywords

HR Strategy DevelopmentTalent ManagementChange ManagementRegulatory ComplianceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workforce PlanningData AnalysisPerformance ManagementHR Metrics InterpretationEmployment Law Knowledge

Soft Skills

Verbal CommunicationWritten CommunicationGroup FacilitationPresentation SkillsRelationship Building

Tools & Technologies

Microsoft OfficeHRISAnalytics Tools

Industry Keywords

FLSAOSHAFMLAADANLRA

About the role

Key responsibilities & impact

Serve as HR Services leader and strategic advisor to Institute, Division and Hospital leadership
Develop and maintain HR strategic plans aligned with business goals and workforce planning needs
Establish Objectives & Key Results (OKRs) to measure and track strategic-plan outcomes
Partner with Human Resources Centers of Excellence on workforce planning, benefits, compensation, talent acquisition, wellness, learning and engagement, HRIS and analytics, and HR communications
Direct and oversee HR Services employees
Identify opportunities and drive process improvement
Interpret HR and business metrics to identify trends, solve problems and influence change
Assess talent and provide guidance for leadership development strategies
Advise executive leadership on organizational and HR issues
Coach leaders on change management, engagement, team effectiveness and leadership development
Facilitate retreats, new leader assimilations and team engagement activities
Investigate complex employee complaints and recommend actions to senior leaders
Assist leaders with performance deficiencies and remediation plans
Assess organizational risk related to employee and HR matters and recommend solutions
Ensure leaders are informed and compliant with organizational initiatives and regulatory requirements
Maintain regulatory knowledge and expertise
Partner with the legal department as needed
Oversee collective bargaining agreements, contract interpretation and negotiations, if applicable
Participate in leadership councils and committees
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in human resources, business or related field
8 years of progressive, related Human Resources experience
Three years of management experience and/or experience coaching and mentoring leaders
Strong verbal and written communication, group facilitation and presentation skills
Analytical skills in talent management, workforce planning, and HR strategy
Ability to analyze and apply data measures, performance and outcomes
Ability to build relationships at all levels of the organization
Proficient in Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
In-depth knowledge of employment and labor laws, including FLSA, OSHA, FMLA, ADA and NLRA
Ability to perform work in a stationary position for extended periods
Ability to travel throughout the hospital system and, in some locations, off-site
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
Must follow standard precautions and use personal protective equipment as required
Must comply with the annual influenza prevention program
Post-offer controlled-substance testing required

Benefits

Comp & perks

Annual influenza vaccination or approved exemption program
Drug-free workplace with post-offer controlled-substance testing