Employee Assistance Program Counselor

Cleveland Clinic

. Provide assessment, coordination, case management and monitoring of mandatory participants .

Posted 11/3/2026full-timeMedina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, counseling, and compliance monitoring within healthcare settings, with a strong focus on managing sensitive cases and collaborating with hospital leadership. Holds relevant licenses and certifications to provide clinical services and support employee assistance programs.

Highest-signal resume keywords

Licensed Independent Social Worker (LISW)Licensed Professional Clinical Counselor (LPCC)Employee Assistance Program (EAP) ExperienceDirect Clinical Services ExperienceCompliance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementCounselingProgram DevelopmentDocumentation AdherenceChemical Dependency KnowledgePsychiatric Diagnoses ExposureHealthcare Professional Impairment KnowledgeEmotional IntelligencePresentation SkillsCoordination

Soft Skills

ProfessionalismDiscretionCollaborationRelationship BuildingHigh Emotional Intelligence

Tools & Technologies

PC ProficiencyPersonal Protective Equipment

Certifications & Qualifications

Licensed Independent Chemical Dependency Counselor (LICDC)Certified Employee Assistance Professional (CEAP)

Industry Keywords

Behavioral SciencesHealthcareEmployee Assistance ProgramsClinical ServicesCompliance

About the role

Key responsibilities & impact

Provide assessment, coordination, case management and monitoring of mandatory participants
Provide short-term counseling and supportive services to voluntary participants
Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations
Staff all critical cases with senior Caring for Caregivers leadership
Complete all documentation in adherence with professional and departmental standards
Manage sensitive and complex cases with discretion, professionalism, and high emotional intelligence
Collaborate with hospital leadership across all organizational levels
Contribute to compliance monitoring and program development
Work at rotating locations, primarily between Medina and Mercy Hospitals
Work two evenings per week from 10:30 a.m. to 7:00 p.m., with remaining shifts of 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.
Flex schedule occasionally for critical employee situations

Requirements

What you’ll need

Master's degree in one of the Behavioral Sciences
Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC) required
Minimum five (5) years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses
Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling preferred
Certified Employee Assistance Professional (CEAP) preferred
Prior experience in employee assistance program (EAP) and/or clinical experience with professional populations
Knowledge of or experience in healthcare professional impairment and rehabilitation
High degree of dexterity to produce materials on a PC
Normal or corrected vision and hearing
Extensive sitting and frequent walking
Occasional lifting or carrying up to 25 pounds
Follows standard precautions using personal protective equipment as required
Compliance with annual influenza vaccination program or approved exemption
Successful controlled-substance testing following an employment offer

Benefits

Comp & perks

Endless support and appreciation
Annual influenza vaccination program or approved exemption
Drug-free workplace with controlled-substance testing after employment offers