Patient Access Representative I

Cleveland Clinic

. Pre-register and greet patients in the Emergency Department .

Posted 10/23/2026part-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, including data collection and verification, while effectively utilizing Epic for registration and cash collection. Exhibits strong communication skills and the ability to train and support new caregivers in a fast-paced healthcare environment.

Highest-signal resume keywords

Patient RegistrationEpic Software ProficiencyMedical Terminology KnowledgeCustomer Service ExperienceCash Collection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information VerificationDemographic Data CollectionInsurance Information ProcessingBasic PC Software KnowledgeData System Utilization

Soft Skills

Effective CommunicationInterpersonal SkillsTraining and Mentoring

Tools & Technologies

Epic

Certifications & Qualifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

Emergency DepartmentPatient AccessStandard PrecautionsPersonal Protective EquipmentControlled-Substance Testing

About the role

Key responsibilities & impact

Pre-register and greet patients in the Emergency Department
Verify patient information
Collect copays for diagnostic services
Pre-register patients for outpatient services
Perform registration and complete accurate face-to-face interviews to obtain demographic, insurance, medical, and financial information
Crosstrain to staff all areas of patient access, including front desk, admitting office, Emergency Department, and cash register
Function as a Super User and act as a resource for training new caregivers
Provide registration and cash collection access in Epic

Requirements

What you’ll need

Applicants must reside in Northeast Ohio
High School Diploma or GED and two years of experience in a customer-facing role with in-person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Knowledge of medical terminology sufficient to understand physician orders, or completion of course within one year
Basic PC software application knowledge and ability to use multiple data systems
Ability to communicate and exchange accurate information
Ability to perform work in a stationary position for extended periods
Ability to work with physical records or operate a computer or other office equipment
Follows standard precautions using personal protective equipment as required
Must comply with annual influenza vaccination program or obtain an approved exemption
Subject to controlled-substance testing following an offer of employment

Benefits

Comp & perks

Equal opportunity employment
Drug-free work environment
Annual influenza vaccination program or approved exemption