Patient Financial Advocate

Cleveland Clinic

. Counsel patients and responsible parties regarding payment obligations and available financial assistance options .

Posted 11/10/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, financial counseling, and collection procedures while effectively communicating payment obligations and options. Proficient in managing patient information and navigating insurance processes to ensure compliance and maximize collections.

Highest-signal resume keywords

Patient AdvocacyFinancial CounselingInsurance AuthorizationCollection ProceduresCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingFinancial ClearanceDocumentationRegistrationExplanations Of BenefitsProvider-Based BillingHCAP/FAP PoliciesMyAccountCollectionsComputer Systems

Soft Skills

CommunicationProblem SolvingInterpersonal SkillsAttention To DetailOrganizational Skills

Tools & Technologies

Office EquipmentComputer Systems

Certifications & Qualifications

High School Diploma/GEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

Payment ObligationsFinancial AssistanceStandard PrecautionsPersonal Protective EquipmentInfluenza Prevention ProgramControlled Substances Testing

About the role

Key responsibilities & impact

Counsel patients and responsible parties regarding payment obligations and available financial assistance options
Explain financial responsibilities, payment options, and collection procedures
Contact insurance carriers and other sources and act as a patient advocate
Initiate collection of required prepays and perform follow-up to maximize collection
Identify and resolve issues involving registration, financial clearance, insurance authorization, billing, explanations of benefits, provider-based billing, governmental requirements, HCAP/FAP policies, MyAccount, and collections
Update and correctly document information in appropriate computer systems
Scan letters of agreement and send clinical clearance notifications
Work remotely from 8:30 a.m. to 5:00 p.m.

Requirements

What you’ll need

High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience
Must reside in the Northeast Ohio area
Ability to communicate and exchange accurate information
Ability to perform work in a stationary position for extended periods
Ability to work with physical records or operate a computer or other office equipment
In some locations, ability to travel throughout the hospital system
In some locations, ability to move up to 25 lbs.
Follows standard precautions using personal protective equipment as required
Must comply with annual influenza prevention program requirements
Must undergo testing for controlled substances after an offer of employment

Benefits

Comp & perks

Annual influenza vaccination or approved exemption program
Equal opportunity employment
Drug-free work environment
Remote work arrangement