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Patient Financial Advocate
Cleveland Clinic. Help patients navigate financial responsibilities for uninsured services or services where insurance is not accepted .
About the role
Key responsibilities & impact- Help patients navigate financial responsibilities for uninsured services or services where insurance is not accepted
- Prepare estimated costs of services
- Request deposits for half of estimated service costs
- Discuss eligibility for Cleveland Clinic Financial Assistance Programs
- Counsel patients and payment-responsible parties regarding payment responsibilities and options
- Counsel patients regarding insurance benefits and recommend alternative payment sources and financial assistance
- Explain financial responsibilities, payment options, and collection procedures
- Contact insurance carriers or other sources and advocate for patients
- Initiate collection of prepayments and follow up to maximize collection
- Identify and resolve issues involving registration, financial clearance, insurance authorization, billing, explanations of benefits, provider-based billing, governmental requirements, HCAP/FAP policies, MyAccount, and collections
- Update and correctly document information in the appropriate computer system
Requirements
What you’ll need- High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience
- Candidates must reside in the Northeast Ohio area
- Ability to communicate and exchange accurate information
- Ability to perform work in a stationary position for extended periods
- Ability to work with physical records or operate a computer or other office equipment
- In some locations, ability to travel throughout the hospital system
- In some locations, ability to move up to 25 lbs.
- Follows standard precautions using personal protective equipment as required
- Must comply with the annual influenza prevention program, including vaccination or an approved exemption
- Employment offers are followed by controlled-substance testing
Benefits
Comp & perks- Remote work from 9:00 a.m.–5:30 p.m.
- Annual influenza vaccination program or approved exemption
- Drug-free workplace with controlled-substance testing following offers
- Equal employment opportunity environment