Patient Service Specialist

Cleveland Clinic

. Provide a comprehensive, proactive and “Patients First” experience for patients and visitors .

Posted 10/21/2026full-timeChagrin Falls • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and insurance processing while ensuring a high-quality patient experience. Proficient in medical terminology and capable of maintaining confidentiality and compliance in a healthcare environment.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance ProcessingMedical TerminologyCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic MathTyping (30 Words Per Minute)PC Window ApplicationsConfidential Patient Information ManagementInsurance VerificationCo-Pay CollectionPatient Record TrackingSchedulingInterpreter Services CoordinationHEART Model Application

Soft Skills

Problem SolvingTeamworkCommunicationCustomer Satisfaction FocusAdaptability

Certifications & Qualifications

High School Diploma or GEDAssociate's DegreeBachelor's Degree

Industry Keywords

Healthcare ExperiencePatient ExperienceStandard PrecautionsPersonal Protective EquipmentInfluenza Prevention Program

About the role

Key responsibilities & impact

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
Investigate, triage and resolve patient issues using the established HEART model
Create a welcome and professional environment and ensure outstanding patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass
Process the workflow for the day
Maintain measured performance in quality, patient experience, first call resolution, customer satisfaction, teamwork and medical terminology
Generate staff provider schedule and relay staff messaging
Work variable day shifts from 8:30 AM–5:00 PM or 11:00 AM–8:00 PM

Requirements

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Ability to perform basic math sufficient to process insurance co-pays
Working knowledge of PC window applications
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Knowledge of medical terminology
Previous healthcare experience
Dexterity sufficient to operate a PC and other office equipment
Ability to lift and transport up to 25 pounds
Must be able to navigate various locations and function in a fast-paced, hectic environment
Follows standard precautions using personal protective equipment as required
All offers of employment are followed by testing for controlled substances
Required to comply with the influenza prevention program, including annual vaccination or an approved exemption

Benefits

Comp & perks

Equal opportunity employment
Drug-free work environment
Annual influenza vaccination program or approved exemption