Patient Service Specialist

Cleveland Clinic

. Provide a comprehensive, proactive and “Patients First” experience for patients and visitors .

Posted 10/12/2026full-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and insurance processing while providing exceptional customer service and conflict resolution. Proficient in maintaining patient confidentiality and utilizing front-end technology to enhance patient experiences.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance ProcessingCustomer ServiceMedical Terminology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationAppointment SchedulingInsurance VerificationCo-Pay CollectionTyping SkillsMedical TerminologyData EntryConflict ResolutionPatient OutreachPerformance Measurement

Soft Skills

Customer ServiceTeamworkCommunicationProblem SolvingAdaptability

Tools & Technologies

MyChartAppointment PassPC OperationFront-End Technology

Certifications & Qualifications

High School DiplomaGEDAssociate's DegreeBachelor's DegreeInfluenza Vaccination Compliance

Industry Keywords

Patient ExperienceHEART ModelConfidential Patient InformationInsurance CoverageFinancial CounselingHealthcare EnvironmentPatient CareStandard PrecautionsControlled Substances Testing

About the role

Key responsibilities & impact

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
Investigate, triage and resolve patient issues using the established HEART model
Create a welcome and professional environment and ensure stellar patient experiences
Capture and verify referrals, cancellation reasons, insurance coverage and physician data
Provide accurate patient estimates for patient services
Identify patients needing financial counseling and facilitate payment and insurance registration
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities, and interpreter-service screening and scheduling
Encourage use of front-end technology and provide guidance, education and hands-on training
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass
Follow up on MyChart and web appointment inquiries and conduct patient outreach about upcoming routine checkups
Maintain measured performance in quality, patient experience, first call resolution, customer satisfaction, teamwork and medical terminology
Generate staff provider schedules
Relay staff messaging
Participate in committees and initiatives
May travel within the region to support patient care in various locations

Requirements

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience in providing exceptional customer services and conflict resolution
Knowledge of medical terminology preferred
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills preferred
Dexterity sufficient to operate a PC and other office equipment
Requires extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Must be able to navigate various locations and function in a fast-paced, hectic environment
Ability to lift and transport up to 25 pounds
Must follow standard precautions using personal protective equipment as required
Must comply with annual influenza vaccination program or obtain an approved exemption
Offers are followed by testing for controlled substances

Benefits

Comp & perks

Annual influenza vaccination or approved exemption program
Equal opportunity employment
Drug-free workplace
Support and appreciation while building a rewarding career
Potential career advancement opportunities within various Cleveland Clinic departments