Patient Service Specialist

Cleveland Clinic

. Deliver an exceptional experience to patients, families and visitors .

Posted 10/7/2026full-timeWestlake • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and insurance processing while providing exceptional customer service in a fast-paced healthcare environment. Proficient in maintaining patient confidentiality and navigating multiple locations effectively.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance ProcessingCustomer ServiceConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyTyping SkillsPC OperationRecord TrackingCo-Payment CollectionInsurance VerificationService SchedulingPatient Education

Soft Skills

Exceptional Customer ServiceConflict ResolutionProfessionalismAdaptability

Tools & Technologies

MyChartAppointment Pass

Certifications & Qualifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

Patient ExperienceHEART ModelPersonal Protective EquipmentControlled-Substance TestingInfluenza Prevention Program

About the role

Key responsibilities & impact

Deliver an exceptional experience to patients, families and visitors
Assist with phone triage, registration, insurance eligibility, co-payment collection, self-screening and service scheduling
Provide a comprehensive, proactive and “Patients First” experience
Investigate, triage and resolve patient issues using the established HEART model
Create a welcoming and professional environment and ensure stellar patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and interpreter-service screening and scheduling
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass
Float between Children's Institute locations as needed

Requirements

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience providing exceptional customer service and conflict resolution
Must float between all Children's Institute locations, including Middleburg Heights, Cuyahoga Falls, Westlake, Beachwood and Medina, as needed
Knowledge of medical terminology preferred
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills preferred
Dexterity sufficient to operate a PC and other office equipment
Ability to stand, walk or sit for extended periods
Good visual acuity through normal or corrected vision
Ability to navigate various locations and function in a fast-paced, hectic environment
Ability to lift and transport up to 25 pounds
Must follow standard precautions using personal protective equipment as required
Must comply with controlled-substance testing following an employment offer
Must comply with the annual influenza prevention program or obtain an approved exemption

Benefits

Comp & perks

Full-time employment
Annual influenza vaccination program or approved exemption
Equal opportunity employment
Support and appreciation while building a rewarding career
Career advancement foundation within various Cleveland Clinic departments