Patient Service Specialist

Cleveland Clinic

. Deliver an exceptional experience to patients, families and visitors .

Posted 9/15/2026part-timeWarrensville Heights • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and insurance processing while providing exceptional customer service and conflict resolution. Proficient in maintaining patient confidentiality and navigating fast-paced healthcare environments.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance ProcessingCustomer ServiceConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyTyping SkillsPC OperationInsurance VerificationCo-Pay CollectionPatient Record TrackingTelephone TriageSelf-ScreeningScheduling ServicesInterpreter-Service Screening

Soft Skills

Exceptional Customer ServiceProblem SolvingCommunicationProfessionalismTeam Collaboration

Tools & Technologies

MyChartAppointment Pass

Certifications & Qualifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

Patient ExperienceHEART ModelConfidential Patient InformationStandard PrecautionsPersonal Protective Equipment

About the role

Key responsibilities & impact

Deliver an exceptional experience to patients, families and visitors
Assist patients with phone triage, registration, insurance eligibility, collecting co-payments, self-screening and scheduling services
Provide a comprehensive, proactive and “Patients First” experience
Investigate, triage and resolve patient issues using the established HEART model
Create a welcome and professional environment and ensure stellar patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and interpreter-service screening and scheduling
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass

Requirements

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience in providing exceptional customer services and conflict resolution
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Dexterity sufficient to operate a PC and other office equipment
Requires extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Must be able to navigate various locations and function in a fast-paced, hectic environment
Ability to lift and transport up to 25 pounds
Follows standard precautions using personal protective equipment as required
Must comply with the Cleveland Clinic influenza prevention program, including annual vaccination or an approved exemption
Offers of employment are followed by testing for controlled substances

Benefits

Comp & perks

Annual influenza vaccination or approved exemption program
Equal opportunity employment
Drug-free work environment
Career advancement foundation within various Cleveland Clinic departments