Patient Service Specialist

. Deliver an exceptional experience to patients, families and visitors .

Posted 9/25/2026full-timeSheffield Lake • Ohio • United StatesJuniorWebsite

Key responsibilities & impact

Deliver an exceptional experience to patients, families and visitors
Assist patients with scheduling, pre-registration, MyChart enrollment and visit preparations
Investigate, triage and resolve patient issues using the established HEART model
Create a welcoming and professional environment
Capture and verify referrals, cancellation reasons, insurance coverage and physician data
Provide accurate patient estimates for services
Identify patients needing financial counseling and process related insurance registration
Perform patient registration, visit preparation, telephone triage, insurance verification and co-pay collection
Track patients and records; manage scheduling, arrival and departure desk activities
Screen and schedule interpreter services
Encourage and train patients in front-end technology
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass
Follow up on MyChart and web appointment inquiries
Conduct patient outreach regarding upcoming routine checkups
Maintain performance in quality, patient experience, first call resolution, customer satisfaction, teamwork and medical terminology
Generate staff provider schedules
Relay staff messages
Participate in committees and initiatives
Travel within the region to support patient care at various locations when required

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience in providing exceptional customer services and conflict resolution
Knowledge of medical terminology (preferred)
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills (preferred)
Dexterity sufficient to operate a PC and other office equipment
Ability to stand, walk or sit for extended periods
Good visual acuity through normal or corrected vision
Ability to navigate various locations and function in a fast-paced, hectic environment
Ability to lift and transport up to 25 pounds
Must follow standard precautions using personal protective equipment as required
Must comply with annual influenza vaccination program or obtain an approved exemption
Employment offers are followed by testing for controlled substances

Comp & perks

Endless support and appreciation
Equal employment opportunity
Drug-free work environment
Annual influenza vaccination program or approved exemption
Patient-first healthcare environment
Career development opportunities within Customer Service and various Cleveland Clinic departments