Patient Service Specialist – Urgent and Outpatient Care

Cleveland Clinic

. Provide a comprehensive, proactive and “Patients First” experience for patients and visitors .

Posted 9/18/2026part-timeMassillon • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and insurance processing while providing exceptional patient experiences. Proficient in navigating healthcare environments and utilizing PC applications to manage patient information effectively.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance ProcessingMedical TerminologyCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic MathTyping (30 Words Per Minute)PC Window ApplicationsConfidential Patient Information ManagementInsurance VerificationCo-Pay CollectionRecord TrackingSchedulingInterpreter-Service ScreeningPatient Outreach

Soft Skills

Proactive CommunicationProblem SolvingAttention to DetailInterpersonal SkillsAdaptability

Certifications & Qualifications

High School Diploma or GEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

HEART ModelPatient ExperienceHealth MaintenanceCare CompliancePersonal Protective EquipmentInfluenza Prevention Program

About the role

Key responsibilities & impact

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
Investigate, triage and resolve patient issues using the established HEART model
Create a welcoming and professional environment and ensure outstanding patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and interpreter-service screening and scheduling
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass
Process the workflow for the day
Participate in patient outreach activities, including proactive patient calls to assist with health maintenance and care compliance

Requirements

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays
Knowledge of medical terminology preferred
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills preferred
Dexterity sufficient to operate a PC and other office equipment
Requires extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Must be able to navigate various locations and function in a fast-paced, hectic environment
Ability to lift and transport up to 25 pounds
Follows standard precautions using personal protective equipment as required
Must comply with Cleveland Clinic Health System’s influenza prevention program, including annual influenza vaccination or an approved exemption
Employment offers are followed by testing for controlled substances

Benefits

Comp & perks

Varying days and hours between 8:00 AM–6:00 PM
Rotating weekends and holidays
Endless support and appreciation
Rewarding career opportunities within Cleveland Clinic
Annual influenza vaccination or approved exemption program
Drug-free environment with post-offer controlled-substance testing