Pharmacy Technician – Home Delivery Call Center

Cleveland Clinic

. Support ambulatory pharmacy operations through prescription processing, patient communication, and medication order coordination in a high-volume call center .

Posted 9/18/2026part-timeBeachwood • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in prescription processing, patient communication, and medication order coordination within a high-volume pharmacy environment. Proficient in maintaining compliance, accuracy, and efficiency in outpatient pharmacy operations.

Highest-signal resume keywords

Certified Pharmacy Technician (CPhT)Prescription ProcessingPatient CommunicationBilling and Insurance AdjudicationOutpatient Pharmacy Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedication Order CoordinationExtemporaneous CompoundingBulk CompoundingInventory ManagementPoint-of-Sale OperationPrescription Fulfillment

Soft Skills

CommunicationCustomer ServiceAttention to Detail

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)Active Registration with Ohio Board of Pharmacy

Industry Keywords

Ambulatory Pharmacy OperationsHigh-Volume Call CenterControlled-Substance TestingPersonal Protective EquipmentInfluenza Vaccination Compliance

About the role

Key responsibilities & impact

Support ambulatory pharmacy operations through prescription processing, patient communication, and medication order coordination in a high-volume call center
Process prescription orders and perform data entry
Support billing and insurance adjudication activities
Communicate with patients, providers, and pharmacy teams regarding medication-related needs
Maintain accuracy, compliance, and efficiency throughout prescription fulfillment
Provide distributive pharmacy services, assistance, and support for pharmacists in an ambulatory/outpatient setting
Prepare prescription orders for dispensing to patients
Maintain outpatient pharmacy inventory
Assist with extemporaneous and bulk compounding of prescriptions and over-the-counter items
Operate the point-of-sale cash register system
Monitor reorder points, restock prescription and non-prescription areas, and remove expiring products
Provide multi-pharmacy support in assigned areas as needed

Requirements

What you’ll need

Applicants must reside in Northeast Ohio
High School Diploma/GED
Six months of related experience OR required license and certification combination
Certified Pharmacy Technician (CPhT) through PTCB or NHA, if using the license/certification pathway
Active registration through the Ohio Board of Pharmacy as a Certified Pharmacy Technician or Registered Pharmacy Technician; Pharmacy Technician Trainee status does not qualify
If certified but registered as a Registered Pharmacy Technician or Pharmacy Technician Trainee, update registration status to Certified Pharmacy Technician with OBOP within six months of hire
Ability to commute to the Administrative Campus in Beachwood, Ohio for at least 3 days per week during the first 30 days
Ability to perform duties involving standing, reaching, stretching, stooping, sitting for prolonged periods, and manual dexterity for computer and dispensing functions
Ability to lift up to 20 lbs. while walking, stooping, bending, and reaching
Follow standard precautions and use personal protective equipment as required
Comply with controlled-substance testing after an offer of employment
Comply with the annual influenza vaccination program or obtain an approved exemption
Preferred: six months of hospital experience
Preferred: completion of a Pharmacy Technician Program
Preferred: prior outpatient pharmacy experience
Preferred: call center or patient-facing experience
Preferred: comfortability with high-volume calls and processing

Benefits

Comp & perks

PRN remote role
Opportunity to pick up more shifts as available
Opportunities to develop outpatient pharmacy expertise
Opportunities to expand call center experience
Future career growth opportunities within the organization