Population Health Navigator III – Post-Acute Care

Cleveland Clinic

. Strengthen connections between Cleveland Clinic providers and primary care practices across the network .

Posted 9/29/2026full-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient navigation, care coordination, and performance improvement within a clinical setting. Proficient in utilizing EMR systems and fostering collaboration among multidisciplinary teams to enhance patient outcomes.

Highest-signal resume keywords

Patient Advocacy SkillsEpic Scheduling ExperienceCollaboration With Care TeamsExperience With Geriatric PopulationsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient NavigationCare CoordinationData TrackingWorkflow DocumentationPerformance ImprovementClinical Functionality ImplementationTraining StaffCare Gap ClosureUtilization Of EMRCommunication Standards Development

Soft Skills

AdaptabilityEffective CommunicationTeam OrientationProblem-Solving

Certifications & Qualifications

High School DiplomaGEDAssociate's DegreeBachelor's Degree

Industry Keywords

Cleveland ClinicClinical Office SettingGeriatric PopulationsValue-Based OperationsMultidisciplinary Team Projects

About the role

Key responsibilities & impact

Strengthen connections between Cleveland Clinic providers and primary care practices across the network
Provide resources and support to promote coordinated, high-quality care
Support utilization of Cleveland Clinic network providers and use the EMR for timely communication and care coordination
Partner with patients, care partners, and primary care practices to support positive outcomes
Build practice capacity for performance improvement initiatives and advance improvements in care delivery
Serve as subject matter expert for the Navigation team
Implement processes to guide patients to appropriate resources and support services
Identify, evaluate, and resolve patient concerns
Participate in multidisciplinary team projects
Maintain departmental workflow and communications with internal and external stakeholders
Develop communication standards and relationships with internal providers across the Cleveland Clinic network
Complete data tracking and collection to identify statistics, opportunities, and trends
Review, facilitate, and complete care gap closures for assigned patient populations
Assess and provide feedback to practices regarding organizational, clinical, and business functions
Use practice-level and physician data to drive change for value-based operations
Coordinate and implement distribution of new clinical functionality practices
Travel to provider offices and schedule group user training when necessary
Document and diagram existing workflows; identify improvement opportunities and design and implement improvements with practice and Navigation Leadership teams
Train practice staff to use data effectively for performance improvement
Promote best-practice sharing related to performance measures
Build team orientation and promote effective communication among practice staff
Create a practice culture receptive to change
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
2 years experience as a Navigator II
6 years recent experience working with patients in a clinic setting, or other equivalent position, including interaction with patients, physicians, and other departments collaboratively
OR Associate’s degree and four years of experience
OR Bachelor’s degree and two years of experience
Epic scheduling experience
Strong patient advocacy skills
Ability to collaborate with multiple care teams
Associate’s or Bachelor’s Degree (preferred)
MA background (preferred)
Experience working with geriatric populations and understanding their unique needs (preferred)
Strong problem-solving and adaptability skills (preferred)
Prior experience in a clinical office setting (preferred)
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system and, in some locations, off-site
Ability to communicate and exchange accurate information
Follow standard precautions using personal protective equipment as required
Must comply with Cleveland Clinic Health System influenza prevention program, including annual vaccination or approved exemption
Offers are followed by controlled-substance testing

Benefits

Comp & perks

No weekends or holidays
Annual influenza vaccination or approved exemption program
Equal opportunity employment
Drug-free work environment
Controlled-substance testing following offers