Program Manager II – Assessment, Alumni Relations

Cleveland Clinic

. Oversee and advance multiple projects through each phase of delivery .

Posted 11/2/2026full-timeCleveland • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, data analysis, and program effectiveness planning within the healthcare education sector. Proven ability to lead assessment initiatives, manage accreditation activities, and foster collaboration among diverse stakeholders.

Highest-signal resume keywords

Project ManagementData AnalysisProgram Effectiveness PlanningAccreditation ActivitiesLeadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program EvaluationSurvey Design and AnalysisOperational Systems ManagementOutcomes TrackingData ValidationContinuous Improvement InitiativesCompliance MonitoringAlumni Engagement StrategiesTraining and GuidanceProblem Solving

Soft Skills

TeamworkOrganizational SkillsCommunication SkillsAnalytical SkillsLeadership Skills

Certifications & Qualifications

Certification as per Policy or Regulation

Industry Keywords

Healthcare AdministrationAssessment Program ManagementAccreditation StandardsCleveland ClinicNortheast Ohio

About the role

Key responsibilities & impact

Oversee and advance multiple projects through each phase of delivery
Serve as the primary assessment program manager for the School of Health Professions' 15 programs
Create, implement and oversee a program effectiveness plan
Evaluate program outcomes, design and disseminate surveys, analyze survey results, and recommend program improvements
Support ongoing assessment, alumni relations and accreditation activities, including site visits
Implement improvement initiatives and identify and solve problems
Develop, implement, manage and maintain operational systems and activities
Serve as a liaison with all levels of the organization and outside community
Manage multiple priorities and projects with competing deadlines
Serve as a coach and mentor for other departmental positions
Review and monitor adherence to Human Resources policies and corporate compliance procedures
Provide leadership and coordination for institutional and programmatic assessment and outcomes tracking
Oversee collection, validation, analysis and reporting of student and program outcomes
Lead development, implementation and annual review of Program Effectiveness Plans
Collaborate with Program Directors and school leadership on outcomes analysis and data-informed improvement strategies
Coordinate outcomes-related accreditation activities and prepare reports, documentation and data exhibits
Ensure consistency and accuracy of outcomes data and narratives across materials and disclosures
Oversee survey administration and analysis for students, graduates, employers and stakeholders
Manage graduate follow-up for employment verification, credentialing outcomes and institutional reporting
Oversee alumni communications and engagement strategies
Coordinate alumni surveys and employment follow-up activities
Partner with Program Directors, Registrar, Student Affairs, Documentation and Quality, and other stakeholders
Provide training and guidance to faculty and staff on outcomes definitions, data collection standards and assessment methodologies
Support institutional committees, accreditation initiatives and continuous improvement efforts

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Healthcare Administration or related field and three years of experience in project management, data analysis and systems training
Associate’s Degree and five years of experience
Master’s Degree and two years of experience
Demonstrated teamwork, leadership, organizational, analytical, communication and problem-solving skills
Certification may be required for specific positions as per policy or regulation
Candidates must reside in Northeast Ohio
Able to travel to different Cleveland Clinic locations throughout Northeast Ohio multiple times a month
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
Ability to travel throughout the hospital system
Follows Standard Precautions using personal protective equipment as required for procedures
Required to comply with Cleveland Clinic's influenza prevention program, including annual influenza vaccination or an approved exemption
Employment offers are followed by testing for controlled substances

Benefits

Comp & perks

Growth-oriented projects
Mentorship
Support
Numerous professional development resources