Scheduling and Pre-Registration Representative I

Cleveland Clinic

. Provide business, financial, and appointment-related services during the pre-access process or before patients present for services via phone .

Posted 10/23/2026full-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, financial estimation, and effective communication within a healthcare setting. Capable of utilizing Epic for scheduling and cash collection while maintaining high productivity and quality standards.

Highest-signal resume keywords

Patient RegistrationEpic Software ProficiencyMedical Terminology KnowledgeCustomer Service ExperienceData Systems Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient InterviewingFinancial Information CollectionDemographic Data EntryOut-of-Pocket Expense EstimationBasic PC Software Knowledge

Soft Skills

Effective CommunicationTraining and MentoringAdaptabilityAttention to Detail

Tools & Technologies

Estimator ToolEpic

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePatient ServicesStandard PrecautionsCleveland Clinic Health SystemControlled Substances Testing

About the role

Key responsibilities & impact

Provide business, financial, and appointment-related services during the pre-access process or before patients present for services via phone
Perform pre-registration for diagnostic testing and surgeries by contacting patients and completing accurate interviews to obtain demographic, insurance, medical, and financial information
Use an estimator tool to provide patients with out-of-pocket expense estimates before the date of service
Provide scheduling, registration, and cash collection access in Epic
Communicate with patients through inbound and outbound calls
Maintain productivity and quality standards
Function as a Super User and serve as a resource for training new caregivers
Cross-train to staff all areas of the department and rotate to different locations/hospitals as needed

Requirements

What you’ll need

Applicants must reside in Northeast Ohio
High School Diploma/GED
Two years of experience in a customer facing role with in-person/phone contact OR Associate Degree and one year of experience OR Bachelors Degree
Basic PC software application knowledge
Ability to use multiple data systems
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year
Ability to communicate and exchange accurate information
Ability to perform work in a stationary position for extended periods
Ability to work with physical records or operate a computer or other office equipment
In some locations, ability to travel throughout the hospital system
In some locations, ability to move up to 25 lbs.
Follows Standard Precautions using personal protective equipment as required
Must comply with Cleveland Clinic Health System's influenza prevention program, including annual vaccination or an approved exemption
Employment offers are followed by testing for controlled substances

Benefits

Comp & perks

Full-time employment
No weekends required
No holidays required
Annual influenza vaccination or approved exemption program
Drug-free workplace with post-offer controlled-substance testing