Staff Scheduling Associate

Cleveland Clinic

. Conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals .

Posted 10/7/2026part-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in staffing and scheduling within healthcare settings, utilizing tools like Kronos for effective caregiver management and communication. Proficient in customer service and collaboration with nursing leadership to ensure optimal staffing levels and patient care.

Highest-signal resume keywords

Staffing And Scheduling ExperienceProficient In MS OfficeKronos DocumentationCustomer Service SkillsCollaboration With Nursing Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staffing ProjectionsData EntryScheduling AdjustmentsComplex Problem ResolutionCaregiver Time Coding

Soft Skills

Articulate SpeechCommunication Skills

Tools & Technologies

KronosDatabase Software

Certifications & Qualifications

High School Diploma/GEDInfluenza Vaccination Compliance

Industry Keywords

Patient CareNursing UnitsCall Off ProceduresStandard Operating ProcedurePRN Caregivers

About the role

Key responsibilities & impact

Conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals
Review and communicate staffing and scheduling adjustments encompassing nurse-to-patient ratios
Work directly with management of assigned facilities/units to review staffing levels and staffing needs
Generate and review 24-hour staffing projections
Seek coverage via phone calls and/or texts for shifts and special circumstances
Conduct the Lack of Work process according to Standard Operating Procedure when necessary
Identify and resolve complex staffing issues affecting patient care
Use multiple computer systems to communicate with nursing leadership across hospitals
Collaborate with nurse leadership to review current and anticipated staffing needs
Collaborate with nursing institute timekeeping to ensure proper coding of caregiver time
Facilitate scheduling of PRN and agency caregivers
Document caregiver schedule changes using Kronos
Serve as a point of contact for unit call offs
Record, document and report call offs according to SOP
Compile ad hoc and scheduled reports for Chief Nursing Officers, Nursing Directors and Nurse Managers
Attend and successfully complete required training

Requirements

What you’ll need

High School Diploma/GED and 2 years of customer service experience
Associate's Degree may substitute for up to 1 year of the stated experience
Bachelor's Degree may substitute for up to 2 years of stated experience
Proficient in MS Office, Excel and database software
One year of staffing/scheduling experience preferred
Requires manual dexterity for constant data entry and ability to sit for long periods of time
Ability to use a telephone without TTY
Articulate speech
Must comply with the influenza prevention program, including obtaining an annual influenza vaccination or an approved exemption
Offers are followed by testing for controlled substances

Benefits

Comp & perks

Part-time employment
Required training provided
Annual influenza vaccination program or approved exemption
Equal employment opportunity in a drug-free environment