Staff Scheduling Associate – Part Time, Evenings

Cleveland Clinic

. Conduct customer service and provide support to caregivers in Cleveland Clinic nursing units .

Posted 10/16/2026part-timeCleveland • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage staffing and scheduling effectively in a fast-paced healthcare environment. Proficient in using multiple computer systems for communication and documentation, with a focus on critical thinking and problem-solving.

Highest-signal resume keywords

Customer Service ExperienceStaffing/Scheduling ExperienceProficient In MS OfficeCritical Thinking SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staffing AdjustmentsScheduling AdjustmentsData EntryTime ManagementProblem Solving

Soft Skills

Outstanding Organizational SkillsProactive MindsetAbility To Build RelationshipsDecisive JudgmentAbility To Work Independently

Tools & Technologies

KronosDatabase SoftwareComputer SystemsTelephone Communication

Industry Keywords

Cleveland ClinicNursing UnitsCaregiver SupportStaffing ChallengesHealthcare Environment

About the role

Key responsibilities & impact

Conduct customer service and provide support to caregivers in Cleveland Clinic nursing units
Review staffing and scheduling adjustments, including nurse-to-patient ratios every four hours
Communicate with assigned areas through computer and telephone
Generate and review 24-hour staffing projections
Seek coverage for shifts and special circumstances via phone calls and texts
Work directly with facility and unit management to review staffing levels
Recognize and escalate staffing challenges
Conduct the Lack of Work process according to standard operating procedure
Resolve complex staffing problems with minimal leadership guidance
Use multiple computer systems to communicate with nursing leadership
Collaborate with nurse leadership on current and anticipated staffing needs
Collaborate with nursing institute timekeeping to ensure proper caregiver time coding
Provide customer support to internal and external caregivers
Facilitate scheduling of PRN and agency staff
Document schedule changes in Kronos
Serve as point of contact for unit call-offs and document them according to SOP
Compile ad hoc and scheduled reports for Chief Nursing Officers, Nursing Directors, and Nurse Managers
Attend and successfully complete required training
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Two years customer service experience required
One year of Staffing/Scheduling experience preferred
Associate's Degree may substitute for up to one year of stated experience
Bachelor's Degree may substitute for up to two years of stated experience
Proficient in MS Office, Excel and database software
Critical thinking skills, decisive judgment and ability to work with minimal supervision
Ability to work in a stressful, fast-paced environment and take appropriate action
Outstanding organizational and time-management skills
Proactive mindset and ability to problem solve
Ability to build relationships with facility nurse leaders and caregivers
Ability to take ownership of challenges
Requires manual dexterity for constant data entry and ability to sit for long periods of time
Ability to use a telephone without TTY
Articulate speech
Must reside in the Cleveland, OH area
Must complete required training
Must comply with the annual influenza prevention program or obtain an approved exemption

Benefits

Comp & perks

Resources to learn and grow
Comprehensive benefits investing in health, physical and mental well-being and future
Annual influenza vaccination or approved exemption
Supportive caregiver family and career development opportunities