Surgery Special Unit Coordinator

Cleveland Clinic

. Ensure accuracy of the system-wide master patient index by validating and capturing patient demographic data .

Posted 9/28/2026full-timeBeachwood • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and medical terminology, ensuring accurate data management and effective communication with patients and healthcare professionals. Proficient in utilizing computerized systems for scheduling and billing processes while adhering to compliance standards.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingMedical TerminologyCPT/ICD CodingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingInsurance ProcessingData ValidationCPT CodingICD Coding

Soft Skills

CommunicationCoordinationInterpersonal Skills

Tools & Technologies

Computerized Appointment Scheduling SystemsMicrosoft WordMicrosoft ExcelPC-Based Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Master Patient IndexFinancial CounselingTriage AppointmentsProvider OrdersPersonal Protective Equipment

About the role

Key responsibilities & impact

Ensure accuracy of the system-wide master patient index by validating and capturing patient demographic data
Validate patient physician information and ensure accurate collection
Identify patients needing financial counseling for appropriate payment of services
Triage appointments based on diagnosis, patient preferences and physician specialty
Coordinate services and provide special instructions to patients, internal physicians and referring physicians
Perform intra- and inter-departmental scheduling according to physician orders
Receive and process provider orders and schedule according to protocol
Ensure accuracy of data, including CPT coding and case information such as side and equipment
Liaise with the admitting office regarding hospital reservations
Act as a resource to surgeons, medical secretaries, nurses, residents and other department personnel
Communicate with patients and families, providing detailed instructions, directions and available resources

Requirements

What you’ll need

High School Diploma or GED
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or related office functions
Two years of related experience in medical terminology, patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
Knowledge of Microsoft Word and Excel applications
Proficient in personal computers (PC) and general knowledge of PC-based systems and software
Preferred: In-depth knowledge of medical terminology and/or CPT/ICD coding
Must comply with post-offer controlled-substance testing
Must comply with the annual influenza prevention program or obtain an approved exemption
Must use personal protective equipment as required

Benefits

Comp & perks

Remote work Monday–Friday from 9:30 a.m.–6:00 p.m. after the 3–4-month training period
Equal opportunity employment
Annual influenza vaccination program with approved exemption option