Surgery Special Unit Coordinator

Cleveland Clinic

. Coordinate outpatient appointments and testing procedures for new and established patients, and inpatient needs when required .

Posted 10/26/2026full-timeCleveland • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating outpatient appointments and managing patient scheduling while ensuring accurate data collection and compliance with medical protocols. Proficient in medical terminology, patient billing, and insurance processing, with strong communication skills to liaise effectively with patients and healthcare providers.

Highest-signal resume keywords

Patient Scheduling ManagementMedical Terminology KnowledgeCPT/ICD Coding ProficiencyComputerized Appointment SystemsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance ProcessingAppointment SchedulingCPT CodingICD CodingData ValidationDemographic Data CaptureFinancial Counseling IdentificationInter-Departmental CoordinationProvider Order Processing

Soft Skills

CommunicationInterpersonal SkillsOrganizational SkillsTriage AbilityResourcefulness

Tools & Technologies

Microsoft WordMicrosoft ExcelPC-Based SystemsScheduling Software

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Outpatient ServicesPatient Care CoordinationHealthcare AdministrationMedical Office Functions

About the role

Key responsibilities & impact

Coordinate outpatient appointments and testing procedures for new and established patients, and inpatient needs when required
Manage scheduling of procedures, admissions and appointments
Serve as a key point of contact for patients, providers and caregivers
Validate and capture patient demographic data for the system-wide master patient index
Validate patient physician information and ensure accurate collection
Identify patients requiring financial counseling
Triage appointments based on diagnosis, patient preferences and physician specialty
Coordinate services and provide special instructions
Perform intra- and inter-departmental scheduling according to physician orders
Receive and process provider orders and schedule according to protocol
Ensure accuracy of data, including CPT coding and case information
Liaise with the admitting office regarding hospital reservations, admission updates and cancellations
Act as a resource to department personnel on daily activity
Communicate with patients and families to provide instructions, directions and available resources

Requirements

What you’ll need

High School Diploma/GED
2 years related experience in an area providing broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/scheduling
OR 3 years of customer service concierge experience
Working knowledge of computerized appointment or scheduling systems, patient billing, insurance processing or related office functions
Knowledge of Microsoft Word and Excel applications
Proficiency using a personal computer and general knowledge of PC-based systems and software
In-depth knowledge of medical terminology and/or CPT/ICD coding preferred
Ability to comply with controlled-substance testing after an employment offer
Ability to comply with the annual influenza prevention program or obtain an approved exemption
Ability to meet physical requirements, including frequent standing, walking and sitting; lifting and carrying up to 25 lbs.; manual dexterity; and normal or corrected vision

Benefits

Comp & perks

Full-time employment
Monday-Friday schedule, 8:00am-5:00pm
No weekend or holiday requirements
Annual influenza vaccination exemption may be approved
Equal opportunity employment in a drug-free environment