Virtual Patient Companion

Cleveland Clinic

. Provide continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location .

Posted 9/18/2026part-timeBeachwood • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates the ability to monitor multiple patients effectively while communicating clearly with both patients and hospital staff. Proficient in using telemonitoring systems and adhering to safety and compliance standards in a healthcare environment.

Highest-signal resume keywords

Telemonitoring System ProficiencyPatient Observation SkillsEffective CommunicationNurse Assistant/Medical Assistant CertificationHospital Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient MonitoringTeleSitter Solution SoftwareBehavioral ObservationAlarm System ManagementPatient Information Handoffs

Soft Skills

DiscretionCourtesyTeamworkCollaborationMental Concentration

Tools & Technologies

Digital Two-Way Audio DeviceVocera Communication System

Certifications & Qualifications

Nurse Assistant CertificationMedical Assistant Certification

Industry Keywords

Hospital SettingsPatient CareQuality AssuranceSafety CodesRegulatory Compliance

About the role

Key responsibilities & impact

Provide continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location
Observe multiple patients, up to 15–20 at a time, using a telemonitoring system
Verbally redirect patients as needed through a digital two-way audio device
Promptly alert nursing staff through the alarm system or Vocera when intervention is required
Maintain visual observation of assigned patients
Immediately summon nursing staff when patients require assistance
Participate in handoffs of pertinent patient information and behavior at the beginning and end of shifts
Arrange meal breaks and inform staff before leaving the monitoring station so relief can maintain constant observation
Provide patients with explanations as necessary without counseling or offering opinions
Comply with corporate and departmental policies, procedures, quality assurance methods, and safety codes
Use NAME TeleSitter Solution software
Promote teamwork and collaboration with management and peers

Requirements

What you’ll need

High School Diploma/GED
General knowledge of hospital settings
Ability to monitor up to 15 patients on one screen and prioritize simultaneous situations
Ability to communicate effectively with patients using a microphone and headset
Ability to communicate with hospital staff and respond quickly to patient behavioral changes
Ability to use discretion and courtesy when working with patients, visitors, and staff
Compliance with licensing, regulatory, and accrediting agency provisions as required
Compliance with annual influenza vaccination program or approved exemption
Successful controlled-substance testing after employment offer
Preferred: Previous experience in a hospital environment
Preferred: Previous clinical experience
Preferred: Previous direct patient care experience
Preferred: Nurse Assistant/Medical Assistant Certification
Ability to sit for prolonged periods
Occasional lifting and carrying of up to 10 pounds
Frequent grasping and reaching
Mental concentration and precise accuracy
Use of personal protective equipment as required

Benefits

Comp & perks

Support and appreciation while building a rewarding career
Annual influenza vaccination or approved exemption program
Equal employment opportunity and drug-free work environment