Virtual Patient Companion

Cleveland Clinic

. Provide continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location .

Posted 10/26/2026full-timeBeachwood • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates the ability to monitor multiple patients effectively while ensuring compliance with hospital policies and maintaining patient confidentiality. Proficient in using telemonitoring systems and communicating clearly with both patients and healthcare staff.

Highest-signal resume keywords

Telemonitoring System ProficiencyPatient Observation SkillsEffective CommunicationCompliance with Safety CodesBasic Computer Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient MonitoringTeleSitter SolutionBasic Computer OperationMicrosoft Windows Experience

Soft Skills

DiscretionCourtesyTeam Collaboration

Tools & Technologies

Digital Two-Way Audio DeviceAlarm SystemVocera

Industry Keywords

Hospital SettingsPatient ConfidentialityQuality AssuranceStandard PrecautionsPersonal Protective Equipment

About the role

Key responsibilities & impact

Provide continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location
Use the NAME TeleSitter Solution telemonitoring system to observe multiple patients, up to 15–20 at a time
Maintain visual observation of assigned patients
Verbally redirect patients over a digital two-way audio device
Alert or summon nursing staff through the alarm system or Vocera when intervention is required
Participate in hand-off of pertinent patient information and behavior at shift changes
Arrange meal breaks and inform staff before leaving the monitoring station so continuous observation is maintained
Provide patients with explanations as necessary without counseling or offering opinions
Comply with corporate and departmental policies, procedures, quality assurance methods, safety codes, and hospital confidentiality requirements
Collaborate with management and peers to promote teamwork

Requirements

What you’ll need

High School Diploma/GED
General knowledge of hospital settings
Ability to monitor up to 15 patients on one screen and prioritize simultaneous situations
Ability to communicate effectively with patients using a microphone and headset
Ability to communicate with hospital staff and respond quickly to patient behavioral changes
Discretion and courtesy when working with patients, visitors, and staff
Basic computer operation skills
Basic Microsoft Windows experience
Compliance with licensing, regulatory, and accrediting agency provisions as required
Ability to sit for prolonged periods
Ability to occasionally lift and carry up to 10 pounds
Frequent grasping and reaching
Ability to work with precise limits of accuracy
Compliance with standard precautions and required personal protective equipment

Benefits

Comp & perks

Full-time employment
Annual influenza vaccination program or approved exemption
Equal opportunity employment
Drug-free work environment
Testing for controlled substances following offers of employment