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Voice Communications Specialist
Cleveland Clinic. Receive and screen incoming and outgoing calls, determine proper routing, and provide system usage information and Foundation directory assistance .
About the role
Key responsibilities & impact- Receive and screen incoming and outgoing calls, determine proper routing, and provide system usage information and Foundation directory assistance
- Place and record local, long-distance, and international calls for doctors and hospital personnel
- Direct hospital personnel conference-call requests to conference companies
- Assist patients with dialing instructions, placing calls, and answering questions
- Expedite medical emergency and crisis-intervention procedures using paging systems and established procedures
- Assist staff with out-of-service pages by performing program changes using page systems
- Process calls using SL1 auxiliary telephone backup systems, messaging technology equipment, and alpha units
- Assist personnel in contacting on-call physicians and other on-call personnel
- Provide outside callers with medical assistance by contacting on-call physicians for appropriate services
- Operate various systems and facsimile equipment
- Send domestic and international telegrams using telex format on CRT
- Receive, log, and dispatch incoming telex and facsimile messages
Requirements
What you’ll need- High School Diploma
- Solid understanding of networking/distributed computing environment concepts
- Understanding of client/server configuration principles
- Excellent knowledge of messaging technology
- Project management skills
- 1 year of Call Center or telephone operator experience OR 2 years of Customer Service experience
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to travel throughout the hospital system
- Ability to communicate and exchange accurate information
- In some locations, ability to move up to 10 pounds
- Must comply with controlled-substance testing after an employment offer
- Must comply with the annual influenza prevention program, vaccination, or approved exemption
Benefits
Comp & perks- Endless support and appreciation
- Rewarding career opportunities
- Equal employment opportunity
- Drug-free work environment
- Annual influenza vaccination program or approved exemption