Director, National Accounts

Cleveland Diagnostics

. Lead company product portfolio adoption, revenue growth, and long-term account value across national reference lab accounts such as Quest Diagnostics, Labcorp, and Sonic .

Posted 10/5/2026full-timeRemote • Ohio • United StatesLead💰 $100,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing national accounts within the clinical lab industry, driving revenue growth, and executing strategic business plans. Proficient in relationship-building, effective communication, and navigating complex sales cycles to achieve customer outcomes.

Highest-signal resume keywords

National Account ManagementRevenue Growth StrategyClinical Lab Industry KnowledgeExecutive-Level CommunicationBudgeting and Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Cycle ManagementAccount PlanningForecastingContract NegotiationCustomer Relationship Management (CRM)Business Review ExecutionData AnalysisMarket Resource NavigationProduct Adoption StrategiesCompliance Adherence

Soft Skills

Relationship-BuildingCritical ThinkingCustomer ServiceProfessional DemeanorCommunication Skills

Certifications & Qualifications

Bachelor’s DegreeValid Driver’s License

Industry Keywords

Clinical DiagnosticsNational Lab AccountsHealthcare SalesHIPAA ComplianceEnterprise Customer Management

About the role

Key responsibilities & impact

Lead company product portfolio adoption, revenue growth, and long-term account value across national reference lab accounts such as Quest Diagnostics, Labcorp, and Sonic
Own relationship-building and total oversight and management of national accounts
Build and execute multi-year account business plans and national account strategies
Drive revenue, growth, profitability, product adoption, retention, and account expansion
Identify customer needs, unmet opportunities, competitive dynamics, and barriers to growth
Maintain account coverage across multiple organizational levels
Maintain accurate forecasts and conduct regular business reviews with key customers
Build relationships with executive, clinical, laboratory, supply chain, and value analysis stakeholders
Navigate complex and long sales cycles and translate clinical, operational, and economic value into customer outcomes
Engage decision-makers through sales calls, presentations, professional meetings, and industry events
Broker clinical interactions as needed and serve as a clinical, technical, and market resource
Manage the full sales cycle from opportunity identification and contract discussions through implementation
Ensure agreements are financially viable, compliant, and aligned with customer and company objectives
Execute sales strategies aligned with budgets, pricing frameworks, and revenue objectives
Serve as the primary internal voice of national account customers
Partner with Account Executive, Client Operations, Marketing, Product Management, Operations, Medical Affairs, Finance, Legal, and Compliance teams
Coordinate internal resources to resolve customer issues in a timely manner
Manage expenses and maintain accurate CRM documentation, account plans, and opportunity records
Participate in ongoing professional development

Requirements

What you’ll need

Bachelor’s Degree with 15 years of experience with significant progression in relationship-building with national lab accounts and selling sophisticated clinical diagnostic products to national accounts
Demonstrated success managing complex enterprise customers and driving meaningful revenue growth, retention, and account expansion
Knowledge of budgeting and forecasting to support company revenue and expense objectives
Knowledge of the Clinical Lab industry and environment
Ability to effectively communicate across departments across the organization to support company, client, and sales objectives
Excellent relationship-building acumen across multiple layers and hierarchy positions of national accounts
Excellent customer service skills and professional demeanor
Critical thinking using logic and reasoning
Strong executive-level communication and presentation skills
Adherence to strict confidentiality and HIPAA regulations
Ability to sit, stand and/or walk throughout the day
Ability to operate a computer and multitask across software communication and data entry programs while using a telephone device for several hours a day
Ability to safely drive a vehicle and travel using mass and/or air transit
Valid driver’s license in good standing with required insurance coverage
Frequent use of personal vehicle, including out-of-state visits
Willingness to work outside standard business hours

Benefits

Comp & perks

100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
100% Employer-paid Dental & Vision for entire family
No cost for employee coverage for Group Term Life, Short & Long Term Disability
4% retirement contribution Employer match
Incentive Performance Plan
Stock Option Program
Commission (Sales Account Execs)
Paid Family Leave Program
EAP, FSAs, HSA & more
Generous PTO plan & holiday program
Flexible work schedule
Lucrative employee referral program
Easy to get to office location with newly built-out office space
Free coffee, snacks and other goodies all day long
Free parking for onsite employees