Senior Customer Success Manager

ClickTime

. Own a portfolio of top-tier accounts, accountable for retention (GRR) and growth (NRR) .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $130,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B SaaS portfolios, driving customer retention and growth through strategic account management and effective communication with senior stakeholders. Proficient in leveraging AI tools to enhance operational efficiency and adapt to evolving business needs.

Highest-signal resume keywords

B2B SaaS Portfolio ManagementAccount Strategy DevelopmentCustomer Retention and GrowthStakeholder EngagementAI-Enabled Environment Adaptation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer ExpansionRisk ManagementProduct KnowledgeBusiness Outcome Connection

Soft Skills

Trust BuildingHigh-Stakes Conversation Leadership

Tools & Technologies

ERP SoftwareTime Tracking SoftwareWorkforce Management Software

Industry Keywords

Customer Retention Rate (GRR)Net Revenue Retention (NRR)UpsellCross-SellAdoption-Led Growth

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own a portfolio of top-tier accounts, accountable for retention (GRR) and growth (NRR)
Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
Travel approximately 20% of the time for customer meetings, team gatherings, and company events

Requirements

What you’ll need

Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
Track record of connecting product usage to business outcomes, driving retention and expansion
Proven track record of owning a B2B SaaS portfolio, building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
Enjoys operating in an AI-enabled environment and adapting to evolving tools and processes
Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions

Benefits

Comp & perks

Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability or genetics
Remote work across the United States
Approximately 20% travel for customer meetings, team gatherings, and company events