ClickTime

Customer Success Manager

• Own a portfolio of top-tier accounts, accountable for retention (GRR) and growth (NRR)
• Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
• Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
• Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
• Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
• Travel approximately 20% of the time for customer meetings, team gatherings, and company events

Senior Customer Success Manager