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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support with a strong focus on macOS troubleshooting, employee access management using Okta, and device management through Jamf and Apple Business Manager. Capable of improving support processes while maintaining a security-first mindset and clear communication across diverse technical backgrounds.
Highest-signal resume keywords
MacOS TroubleshootingJamf ExperienceOkta ManagementComplex Issue ResolutionSecurity-First Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportHelpdeskDesktop SupportTroubleshootingDevice ManagementAccess ManagementAI PrinciplesEmployee OnboardingEmployee OffboardingDocumentation
Soft Skills
Clear CommunicationProblem-SolvingCollaboration
Tools & Technologies
JamfOktaApple Business Manager
Industry Keywords
IT FundamentalsEmployee SupportSecurity PracticesEMEAAPAC
Tech Stack
Tools & technologiesJamfMacOS
About the role
Key responsibilities & impact- Own complex employee support issues from investigation through resolution, escalating to IT or Security partners when appropriate
- Troubleshoot macOS, hardware, software, connectivity, identity, and access issues for office-based and remote employees
- Support Apple device deployment and management using Jamf and Apple Business Manager
- Manage employee access and account changes using Okta and other business applications while following security practices
- Assist with onboarding, offboarding, device setup, and equipment needs
- Maintain clear and useful tickets, troubleshooting notes, and support documentation
- Improve support processes and use AI thoughtfully to solve problems and reduce repetitive work
- Partner with IT, Security, People Operations, and Workplace teams to support employees and offices across the region
Requirements
What you’ll need- At least 5 years of experience in IT support, helpdesk, service desk, desktop support, or a similar role
- Strong macOS troubleshooting skills
- Hands-on experience with Jamf, Okta, and Apple Business Manager
- Experience investigating and resolving complex support issues
- Solid understanding of IT fundamentals and basic AI principles, including responsible use and output assessment of AI tools
- Security-first mindset, including care with employee data, device security, identity verification, and access
- Clear communication and ability to explain technical issues to people with different levels of technical experience
- Ability to support employees across EMEA and APAC and work from the Dublin office at least two days a week
- Willingness to travel between Dublin and London as needed, with potential travel to the US or other parts of Europe when required
- Visa sponsorship is unavailable for roles outside engineering and product
Benefits
Comp & perks- Equity
- 401k
- Health, Dental, and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend