Senior Engagement Manager

ClickUp

. Lead post-sale strategy and execution for ClickUp's largest and most strategic enterprise clients .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise SaaS implementations, managing client relationships, and ensuring successful delivery outcomes. Proficient in navigating complex stakeholder environments and driving value realization through effective governance and continuous improvement processes.

Highest-signal resume keywords

Enterprise SaaS ImplementationStakeholder ManagementAgile and Waterfall MethodologiesEngagement Financial ManagementAI and Automation Advisory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS DeploymentData MigrationChange ManagementWorkspace and Data ArchitectureIntegrationsPermissions and SSOProject ManagementBudget ManagementValue AssessmentRisk Management

Soft Skills

Excellent CommunicationCoaching and MentoringRelationship BuildingProblem SolvingTeam Coordination

Tools & Technologies

RAID LogsChange ControlEngagement Management TemplatesAI Workflows

Certifications & Qualifications

PMP Certification

Industry Keywords

Professional ServicesWork ManagementRegulated IndustriesClient EngagementChange Readiness

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead post-sale strategy and execution for ClickUp's largest and most strategic enterprise clients
Own accountability for delivery outcomes from contract signature through measurable client results
Lead enterprise SaaS implementations through scope shaping, mobilization, delivery, go-live, stabilization and handover
Serve as the primary client contact and build relationships with executive sponsors and program leads
Navigate complex enterprise stakeholder environments and broker alignment across client functions
Deliver engagements against scope, schedule, hours budget and quality using change control
Translate customer business requirements into internal deliverables and milestones
Own engagement governance, including kickoffs, working sessions, sponsor check-ins, SteerCos and status reporting
Lead and coordinate multidisciplinary teams while providing coaching, direction and support
Manage risks, issues and dependencies through RAID logs and act as the primary escalation point
Manage engagement financials, including hours burn, forecasting, utilisation and margin
Guide clients from manual workflows to AI-assisted and agent-driven operations
Own post-go-live adoption outcomes and track value realization
Identify expansion opportunities and co-sell with Account Executives
Establish value baselines, track benefits and produce value assessments supporting renewal and expansion
Design governance mechanisms and continuous-improvement processes
Own delivery communications, escalations, change-readiness assessments and enablement plans
Contribute templates, playbooks and AI workflows to develop the Engagement Management practice

Requirements

What you’ll need

5+ years of software and/or services delivery experience
At least 2 years as the accountable project, program or engagement lead
Proven experience taking enterprise SaaS deployments from kickoff through go-live and into adoption
Strong grasp of SaaS implementation fundamentals, including workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement
Comfortable with Agile, Waterfall and hybrid delivery
Experience managing engagement budgets, Statements of Work, change requests and margin
Experience leading cross-functional and distributed teams across client, partner and internal resources
Hands-on experience using AI and advising clients on agents and automation
Excellent written and verbal communication
Nice to have: experience in work management or SaaS software, professional services firms, agencies or regulated industries
Nice to have: PMP Certification
Must be legally authorized to work in the country where based
ClickUp cannot sponsor or take over sponsorship of an employment visa for this non-engineering, non-product role

Benefits

Comp & perks

Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend
AI-driven work management tools, including ClickUp Brain and Super Agents
Career growth path from Engagement Manager to Senior or Principal Engagement Manager