FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex customer engagements, focusing on workflow design, automation, and strategic enablement. Proven ability to translate customer goals into actionable plans while fostering strong relationships with stakeholders across various business units.
Highest-signal resume keywords
SaaS Implementation LeadershipWorkflow Design and AutomationCustomer Communication SkillsChange Management ExperienceCross-Functional Team Influence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow DesignProcess ImprovementAutomation ImplementationSaaS SolutionsChange ManagementCustomer EnablementStrategic PlanningData AnalysisReportingAI-Enabled Solutions
Soft Skills
Customer Relationship ManagementJudgment in Ambiguous EnvironmentsOwnership MindsetClear CommunicationProblem-Solving
Tools & Technologies
ClickUpCRM PlatformsITSM ToolsCollaboration SoftwareWorkflow Automation Tools
Industry Keywords
Customer SuccessImplementation ConsultingSolutions ConsultingGovernanceStakeholder Engagement
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization
- Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp
- Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units
- Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down
- Define success measures, adoption milestones, and practical next steps with customer stakeholders
- Translate customer goals into execution plans that improve adoption, stakeholder engagement, and long-term platform value
- Use usage signals, customer feedback, and business context to identify risks and build recovery or acceleration plans
- Support strategic business reviews and customer conversations with perspectives on progress, opportunities, and priorities
- Design ClickUp workflows, structures, automations, reporting, and process improvements
- Identify practical automation and AI opportunities that improve customer outcomes
- Pair solution design with enablement, change management, and adoption support
- Act as a trusted advisor to customer admins, operators, and executive stakeholders
- Coordinate with Customer Success, Sales, Product, Support, and other internal partners
- Escalate thoughtfully, communicate clearly, and maintain ownership across teams
- Bring customer feedback and recurring pain points to internal teams to improve product usage, delivery patterns, and customer outcomes
Requirements
What you’ll need- Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function
- Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders
- Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions
- Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders
- Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change
- A clear ownership mindset and track record of driving outcomes rather than operating reactively
- Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms
- Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements
- Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration
- Exposure to change management, customer enablement, or consulting-style discovery and solutioning
- Ability to influence cross-functional teams without direct authority
- Role is approved for hiring in Ireland
- Visa sponsorship is unavailable for roles outside engineering and product
- Applicants must be legally authorized to work in the country where they are based
Benefits
Comp & perks- AI fluency evaluated as part of the hiring process
- Opportunity to work with strategic customers and shape scalable delivery patterns
- Exposure to workflow design, automation, and AI initiatives
- ClickUp Equal Opportunity Employer