Account Executive

Clinigen

. Serve as the primary point of direct contact for Clinigen’s customers, including hospitals, physicians and pharmacists .

Posted 10/7/2026full-timeIrene • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, including effective communication, problem resolution, and compliance with regulatory standards. Proficient in managing customer interactions and utilizing departmental systems to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsMicrosoft Office ProficiencyOracle System KnowledgeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Self-ManagementOrganizational SkillsAdaptabilityTime ManagementProactivity

Tools & Technologies

Microsoft OfficeOracle SystemDigital Platforms

Industry Keywords

Customer Relationship ManagementRegulatory ComplianceSOPsKPI ManagementQuality System

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Serve as the primary point of direct contact for Clinigen’s customers, including hospitals, physicians and pharmacists
Service customer needs and provide information and support for Clinigen and client products assigned to customer accounts
Process customer orders and enquiries accurately, efficiently and in full through completion
Handle inbound and outbound telephone calls, emails, faxes and digital-platform activity
Process quotations and product-sourcing enquiries according to training and regional reference documents
Follow regulatory, legislative, compliance-based SOPs and log compliance enquiries in the Quality system
Develop customer relationships and resolve enquiries first time and in full where possible
Complete onboarding and compliance refresher training; assist with training new starters after gaining experience
Use departmental systems and processes and contribute ideas to improve customer experience
Respond to customer contacts within departmental KPIs and SLAs
Make outbound calls for strategic projects or business requirements
De-escalate customer interactions and escalate issues to senior team members when necessary
Collaborate with internal Clinigen teams to ensure customer accounts are compliant and configured to customer needs
Promote Clinigen Direct and encourage customers to use the digital ordering platform when appropriate
Capture complaints and non-conformances, implement corrective actions and escalate when required
Support other Customer Service areas and customers as needed
Work toward personal objectives, departmental KPIs and regular line-manager check-ins

Requirements

What you’ll need

Self-managed, with ability to self-check work while handling customer contact in a customer service environment
Fluent language ability, written and verbal, for assigned region(s); non-native speakers must converse to an excellent level across all mediums
Educated to a minimum of GCSE and/or equivalent regional qualification
Demonstrable experience working in a customer service environment
Excellent communication skills with a customer-centric focus
Ability to multitask with strong organisational skills
Adaptable and dynamic approach to developing industry trends and technological developments
Good working knowledge of Microsoft Office packages
Oracle system and digital experience an advantage
Own transport
High attention to detail
Confidentiality and integrity
Strong communication skills at all levels
Sound time management skills
Disciplined
Able to use initiative
Forward thinking and proactive

Benefits

Comp & perks

Company Contribution towards Medical Aid
AlexForbes Pension Fund
Group Life
Representative Sales Incentive Schemes