Clinigen

Clinical Operations

• Lead delivery objectives for key accounts and interact with clients at a senior level
• Support the Program Director and Program Associate to ensure successful program delivery
• Develop and maintain client relationships and deliver structured program management
• Lead client meetings for new program scope and setup
• Map program timelines and develop detailed project plans for program launch
• Maintain regular client dialogue throughout program delivery
• Collaborate with internal cross-functional teams to deliver programs within scope
• Deliver program-specific KPIs, budgetary targets, and account relationship objectives
• Identify scope enhancements and new business opportunities through client engagement
• Contribute to divisional revenue and profit targets
• Deliver account plans for existing and future service offerings
• Follow and create operational procedures for pharmacovigilance workflows, order processing, logistics, regulatory scoping, and client setup documents
• Manage program updates and implement them through defined change control processes
• Ensure relevant teams are trained on program updates
• Create project plans, host client calls, maintain minutes, resolve challenges, and maintain two-way client communication
• Achieve account-specific budgets in line with forecasts and explain variances
• Work with Program Associates to create reports on activity, performance, outcomes, and contracted KPIs
• Analyze client satisfaction outcomes and identify solutions
• Deliver Program Management solutions supporting new and existing business growth

Program Manager – Clinical Trials

Associate

• Work with priority pharmaceutical clients, initially supporting a major strategic account
• Work alongside the Business Development team to turn client requirements into accurate scopes, budgets, proposals and contracting documentation
• Understand programme requirements, including products, patient numbers, countries and timelines
• Translate agreed requirements into budgets, pricing models and proposals
• Manage straightforward scope changes and communicate their financial impact
• Coordinate with BD, Programme Management, Legal, Operations, Data and IT to keep proposals moving
• Manage client feedback and maintain accurate information and version control in Salesforce
• Support preparation of Statements of Work using approved scope and budget information
• Improve pricing tools, templates and processes
• Build trusted client relationships, understand client needs and identify potential commercial opportunities for the BD team

Program Manager – Clinical Trials

Client Quote and Contracting Associate, Pharma