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About the role
Key responsibilities & impact- Lead delivery objectives for key accounts and interact with clients at a senior level
- Support the Program Director and Program Associate to ensure successful program delivery
- Develop and maintain client relationships and deliver structured program management
- Lead client meetings for new program scope and setup
- Map program timelines and develop detailed project plans for program launch
- Maintain regular client dialogue throughout program delivery
- Collaborate with internal cross-functional teams to deliver programs within scope
- Deliver program-specific KPIs, budgetary targets, and account relationship objectives
- Identify scope enhancements and new business opportunities through client engagement
- Contribute to divisional revenue and profit targets
- Deliver account plans for existing and future service offerings
- Follow and create operational procedures for pharmacovigilance workflows, order processing, logistics, regulatory scoping, and client setup documents
- Manage program updates and implement them through defined change control processes
- Ensure relevant teams are trained on program updates
- Create project plans, host client calls, maintain minutes, resolve challenges, and maintain two-way client communication
- Achieve account-specific budgets in line with forecasts and explain variances
- Work with Program Associates to create reports on activity, performance, outcomes, and contracted KPIs
- Analyze client satisfaction outcomes and identify solutions
- Deliver Program Management solutions supporting new and existing business growth
Requirements
What you’ll need- Experience working in a customer-facing role with a need to manage relationships with key accounts; highly preferable within the pharmaceutical services space
- History of success in utilising project management skills
- Strong financial acumen, with an ability to demonstrate commercial awareness, including negotiation skills
- Degree, with preference from the Science or Business background
- A skilled and compelling communicator who can motivate the team, effectively manage customer expectations and build strategic partnerships with clients
- A solution focused, methodical approach in driving business results
- Organised, with a bias for taking initiative and maintaining high personal standards including good project planning and management skills
- Comfortable being able to make decisions with a lack of clarity
- Resilience within a fast-moving environment
- Ability to adapt, with an enjoyment for a diverse workload focused on multiple programs and projects
Benefits
Comp & perks- 27 days holiday plus 8 bank holidays
- Discretionary Bonus Scheme
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards