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Clinisys

Program Manager – Strategic Customer Delivery

Clinisys

. Own governance and oversight for large-scale customer programmes and strategic accounts .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $108,000 - $156,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive programme and project management expertise, particularly in enterprise software delivery, with a strong focus on governance, risk management, and stakeholder engagement. Proven ability to lead complex programmes across multiple sites while ensuring customer satisfaction and adherence to regulatory frameworks.

Highest-signal resume keywords
Programme ManagementRisk ManagementStakeholder EngagementPMP CertificationPortfolio Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Programme ManagementProject ManagementRisk ManagementPortfolio GovernanceReportingBudget ManagementChange ManagementDigital ThinkingAnalytical ThinkingMulti-Site Implementation
Soft Skills
Relationship BuildingCommunicationLeadershipProblem SolvingAdaptability
Tools & Technologies
AI-Enabled ToolsEnterprise SoftwareHealthcare SystemsLaboratory Workflows
Certifications & Qualifications
PMP CertificationMaster's Degree
Industry Keywords
Professional ServicesConsultingSaaSSoftwareLaboratory InformaticsDiagnosticsHealthcare TechnologyGDPRHIPAARegulatory Frameworks

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Own governance and oversight for large-scale customer programmes and strategic accounts
  • Act as the primary customer-facing programme lead and escalation point
  • Build trusted relationships with executive stakeholders across customer organisations
  • Provide programme-level reporting, risk management, and portfolio health reviews
  • Align delivery teams, project managers, product teams, and customer stakeholders around programme objectives
  • Lead executive steering committees, governance boards, and milestone reviews
  • Identify programme risks, dependencies, and scope changes, ensuring issues are proactively managed
  • Monitor programme performance against contractual commitments, budgets, timelines, and success criteria
  • Support successful transition of completed projects into Customer Success and operational teams
  • Drive continuous improvement in programme governance, reporting, and delivery practices
  • Deliver successful strategic customer programmes across multiple sites, regions, and workstreams
  • Ensure executive stakeholders have confidence in programme status, governance, and decision-making
  • Identify and manage programme risks and escalations early
  • Support customer adoption and satisfaction throughout deployment
  • Provide internal teams with clear direction, prioritisation, and communication

Requirements

What you’ll need
  • 10+ years of programme and/or project management experience in enterprise software delivery
  • Demonstrated experience managing complex programmes consisting of multiple projects and stakeholders
  • Experience engaging with executive-level customer stakeholders (C-suite, CIO, CTO, VP level)
  • Strong portfolio governance, risk management, and reporting experience
  • Experience leading global or multi-site technology implementations
  • PMP certification (required)
  • Experience working within Professional Services, Consulting, SaaS, or Software organisations
  • Preferred: experience within laboratory informatics, diagnostics, healthcare technology, or regulated environments
  • Preferred: knowledge of laboratory workflows and enterprise healthcare systems
  • Preferred: experience working with GDPR, HIPAA, or similar regulatory frameworks
  • Preferred: Master's degree or equivalent advanced qualification
  • Ability to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve
  • Ability to travel to client sites and comply with customer location health and safety requirements

Benefits

Comp & perks
  • Health and wellness benefits
  • 401(k) Savings Plan
  • Stock incentive programs
  • Paid time off
  • Parental leave
  • Tuition assistance
  • Remote work arrangement
  • Travel to client sites as required