Clinisys

Executive Assistant

• Provide high-level administrative and operational support to three members of the Executive Leadership Team
• Ensure efficient day-to-day operation of the Raleigh office
• Manage complex executive calendars and prioritize meetings across time zones
• Coordinate domestic and international travel, including visas, flights, and hotel accommodations
• Coordinate meetings, conference room preparation, scheduling, and reset
• Manage executive communications and act as a trusted partner to senior leaders
• Manage office supplies, repairs, vendor relationships, physical access, badges, and visitor logs
• Coordinate new-hire welcomes, identity verification, office tours, introductions, and onboarding logistics
• Review and optimize office policies and procedures
• Coordinate with property management and IT as needed
• Collect and process postal mail
• Purchase onsite snacks, beverages, and kitchen supplies; run and empty dishwasher
• Plan meals and coordinate catering
• Reconcile and submit executive expense reports
• Prepare and submit purchase requisitions and monthly expense reconciliation for corporate AMEX charges
• Use AI to convert meeting notes into action items and ensure follow-up
• Use AI for continuous improvement in administrative processes
• Organize executive department events
• Support employee experience, visitor management, and site operations
• Perform other duties and responsibilities as assigned

Marketing

• Execute and contribute to multi-channel regional marketing programs across the customer journey
• Support campaigns, website and social promotions, press releases, promotional materials, ads, webinars, events, prospect lists, and customer communications
• Support market-based tactics and SMART success measurements aligned with integrated marketing campaigns
• Support marketing initiatives for tradeshows, regional events, and customer programs
• Develop and align event content, messaging, and campaign assets across stakeholders and channels
• Support lead capture, nurturing, and coordination for demand generation
• Ensure regional materials align with corporate brand, positioning, messaging, internal review processes, QARA regulations, FDA QSR, and ISO13485
• Organize and maintain multimedia assets in Brand Central and approvals in Files Hub
• Collaborate with global digital marketing, regional marketing, GTM, sales, product, and business development teams
• Measure campaign, ad, event, tradeshow, funnel, lead generation, and pipeline performance
• Support regional marketing spend tracking and provide input on business-impacting activities
• Use data, analytics, CRM, marketing automation, and AI-powered tools to improve targeting, segmentation, lead scoring, campaign execution, and performance
• Maintain competitor and market awareness and recommend ways to strengthen brand and campaigns
• Develop repeatable AI-assisted workflows and share AI-tool best practices
• No supervisory responsibilities; 0 direct reports

Marketing Specialist

Engineer

• Develop user requirements for software products supporting efficient workflows and laboratory best practices
• Help build product vision aligned with customer needs, strategic direction, delivery dates, and quality standards
• Apply industry, domain, workflow, and persona knowledge to develop requirements
• Engage product team members and client personas to validate deliverables and objectives
• Prioritize functional and non-functional requirements in the backlog
• Understand data structures and data flows between systems
• Represent workflows and requirements using process flow diagrams, data flowcharts, wireframes, and low-fidelity prototypes
• Present product enhancements to internal and external stakeholders
• Build product knowledge and understanding of the laboratory market, client business drivers, and user personas
• Build relationships with external clients, internal partners, and leadership
• Use AI tools in requirements gathering and documentation

Requirements Engineer

Customer Support

• Receive and respond to incoming client requests via telephone and web portal
• Learn and apply case management systems and established case management best practices
• Identify, assess criticality, and prioritize new and existing issues
• Research, manage, document, and resolve technical issues
• Communicate issue status and resolutions to internal and external stakeholders
• Partner with clients and internal resources to resolve issues
• Use proven resolutions under guidance from experienced staff
• Maintain high client satisfaction scores
• Stay current with product and industry updates
• Expand knowledge of Clinisys applications, environments, and systems
• Reference knowledgebase articles during issue resolution
• Use approved AI-assisted resources for troubleshooting, knowledge discovery, documentation, and customer communications
• Perform on-call and holiday rotations
• Perform other assigned duties

Executive Assistant

Marketing Specialist

Requirements Engineer

Support Specialist