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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer-facing software delivery projects, ensuring adherence to project plans, budgets, and timelines while maintaining high delivery quality. Proficient in stakeholder engagement and project governance within healthcare technology environments.
Highest-signal resume keywords
Project ManagementSoftware DeliveryStakeholder EngagementHealthcare IT ExperienceProject Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningRisk ManagementBudget ManagementSoftware UpgradesIntegrationsMigrationsAgile MethodologyWaterfall MethodologyPRINCE2Application Deployment
Soft Skills
CommunicationCollaborationProblem-SolvingCustomer ServiceLeadership
Tools & Technologies
Project Management ToolsMicrosoft CopilotGenerative AI Tools
Industry Keywords
Healthcare TechnologyNHSPathologyLaboratoryDiagnosticsLIMSEPRHealthcare Stakeholders
About the role
Key responsibilities & impact- Manage a large portfolio of concurrent customer-facing software delivery projects
- Coordinate software upgrades, system enhancements, integrations, migrations, and other post-sales service engagements
- Own project plans, timelines, risks, dependencies, budgets, and resource requirements
- Act as the primary point of contact for customers throughout project delivery
- Collaborate with Professional Services, Product, Technical, Support, and Customer Success teams
- Manage project governance, stakeholder communications, and reporting activities
- Identify and mitigate project risks and issues
- Support customers through implementation, testing, deployment, and project closure
- Ensure projects are delivered within agreed scope, budget, and timescales
- Maintain delivery quality and contractual commitments while managing multiple projects
- Deliver projects ranging from short Professional Services engagements to software delivery programmes valued up to £350,000 and lasting 6–18 months
Requirements
What you’ll need- Minimum 3 years' experience as a Project Manager delivering customer-facing software projects
- Experience working for a software vendor, healthcare technology provider, SaaS provider, or technology services organisation
- Proven experience managing multiple concurrent projects in a high-volume delivery environment
- Experience delivering software-only projects, including upgrades, enhancements, integrations, migrations, or application deployments
- Experience managing project plans, resources, budgets, risks, issues, and dependencies
- Working knowledge of project management methodologies such as PRINCE2, Agile, Waterfall, or similar
- Experience using project management and planning tools
- Experience managing project governance, reporting, and customer-facing delivery activities
- Experience delivering projects into NHS organisations
- Experience within pathology, laboratory, diagnostics, LIMS, EPR, or healthcare IT environments
- Experience engaging with pathology managers, laboratory managers, clinicians, and healthcare stakeholders
- Practical experience using Microsoft Copilot or similar generative AI tools
- Working knowledge and core understanding of Artificial Intelligence (AI) technologies
- Ability to demonstrate use of AI tools in a professional setting
- Occasional planned out-of-hours deployment activities may be required
- Must attend/travel to the office on the first day of employment for onboarding
Benefits
Comp & perks- Remote-based role with occasional customer travel
- Standard 40-hour working week
- Opportunity to support critical healthcare and pathology systems used across NHS and private healthcare organisations throughout the UK
- AI-enabled technologies and tools to enhance project delivery, operational efficiency, and customer outcomes
- IT equipment provided during onboarding