Support Specialist

Clinisys

. Receive and respond to incoming client requests via telephone and web portal .

Posted 9/15/2026full-timeRaleigh • Arizona • United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills while effectively communicating technical concepts to non-technical stakeholders. Proficient in managing client requests and resolving complex issues in healthcare technology environments.

Highest-signal resume keywords

Technical Aptitude In Healthcare TechnologyExcellent Analytical And Problem-Solving SkillsInterpersonal And Professional Communication SkillsSQL And HL7 KnowledgeClient Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AptitudeSQLHL7Database AdministrationJavaMicrosoft TechnologiesTyping SkillsKnowledgebase Article ReferenceCase Management SystemsTroubleshooting

Soft Skills

Excellent Interpersonal SkillsStrong Time ManagementOrganizational SkillsAbility To Articulate Technical ConceptsAbility To Resolve Complex Customer Issues

Tools & Technologies

Clinisys ApplicationsAI-Assisted ResourcesProductivity ToolsEnterprise Operating Systems

Certifications & Qualifications

High School Diploma Or GEDTechnical Certifications And/Or Training

Industry Keywords

Healthcare TechnologyHealthcare Laboratory SciencesClient SupportOn-Call RotationCustomer Location Health And Safety Requirements

Tech Stack

Tools & technologies

JavaSQL

About the role

Key responsibilities & impact

Receive and respond to incoming client requests via telephone and web portal
Learn and apply case management systems and established case management best practices
Identify, assess criticality, and prioritize new and existing issues
Research, manage, document, and resolve technical issues
Communicate issue status and resolutions to internal and external stakeholders
Partner with clients and internal resources to resolve issues
Use proven resolutions under guidance from experienced staff
Maintain high client satisfaction scores
Stay current with product and industry updates
Expand knowledge of Clinisys applications, environments, and systems
Reference knowledgebase articles during issue resolution
Use approved AI-assisted resources for troubleshooting, knowledge discovery, documentation, and customer communications
Perform on-call and holiday rotations
Perform other assigned duties

Requirements

What you’ll need

High School diploma or GED
0–2 years’ experience with a technical aptitude in healthcare technology, healthcare laboratory sciences, technology, or client support
Excellent analytical and problem-solving skills
Excellent interpersonal and professional communication skills
Strong time management and organizational skills
Ability to understand and articulate technical concepts in non-technical language
Ability to deal with complex and challenging client issues
Demonstrated ability to resolve complex customer issues
Ability to work Monday–Friday, 10:30am–7:00pm Eastern
On-call/holiday rotation(s) required
Preferred: college coursework or certification in a related field
Preferred: prior support experience in highly technical environments
Preferred: technical certifications and/or training, including SQL, HL7, networking, database administration, Java, Microsoft technologies, productivity tools, and enterprise operating systems
Proficient typing skills
Ability to work in a typical office setting, with prolonged sitting and computer use
Ability to lift/carry 15–44 lbs. and walk/stand 2–6 hours
May be required to follow customer location health and safety requirements

Benefits

Comp & perks

Hybrid work arrangement
On-call/holiday rotation(s) required
Minimal travel, less than 10%
AI-assisted resources and tools
Professional development through learning Clinisys applications, environments, and systems
College coursework or certification opportunities are preferred
Technical certifications and/or training opportunities are preferred