Client Success Manager

Clique Studios, LLC

. Serve as the primary point of contact for assigned clients after site launch .

Posted 11/7/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and relationship-building skills while managing client accounts and providing strategic support. Capable of collaborating with cross-functional teams to enhance client experience and ensure project success.

Highest-signal resume keywords

Client Relationship ManagementStrong Communication SkillsProject CoordinationSite Analytics ExperienceWebsite Platforms Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SupportAccount ManagementQuality AssuranceProject ManagementSite MaintenanceTechnical TrainingReportingBudget ManagementProblem SolvingCollaboration

Soft Skills

EmpathySelf-MotivationAdaptabilityTeaching AbilityCollaboration

Tools & Technologies

Wrike Ticketing SystemWebsite PlatformsMarketing Technology

Industry Keywords

Customer ServiceClient ExperienceCross-Capability TeamsProject ProcessesSupport Profitability

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients after site launch
Strategize with clients and coordinate site maintenance, updates, enhancements, and bug fixes
Respond promptly and empathetically to client requests
Build client relationships and provide best practices, guidance, and support
Communicate time/cost estimates, delivery dates, and client dependencies
Use Wrike ticketing system and proactively check in with assignees on ticket status
Collaborate with cross-capability teams including Project Management, Design, Accessibility, Content Strategy, and SEO
Educate clients on project processes and technical elements
Quality-assure tasks and deliverables against request requirements
Collaborate with internal experts to solve complex tasks
Manage a portfolio of large retainer accounts
Seek solutions to increase support profitability
Keep projects within budgeted hours and scope
Improve client experience
Support learning and development through individual, internal, and external training

Requirements

What you’ll need

Experience working in direct customer service, training, or account manager role (or equivalent)
Demonstrate strong communication skills
Have demonstrated skills in supporting others and building strong, collaborative relationships
Nice to have: Experience with site analytics; setting up, monitoring & pulling reports
Nice to have: Experience with website platforms and marketing technology (i.e. supporting, managing etc.)
Face problems head-on and view them as opportunities
Self-motivated and interested in building something
Driven by a desire to make colleagues’ jobs easier
Consider yourself a teacher of your craft and an ever-learning student
Enjoy a diverse project portfolio and taking on new technical challenges
Junior to early mid-level role

Benefits

Comp & perks

Health/Dental/Vision/Life Insurance
Employee Assistance Program (EAP)
20 days PTO, 25 days PTO after three years
13 holidays (including a week at the end of the year, plus two floating holidays)
Clique Creative Grant: $1,000/year to support your full creative self through education, rejuvenation, and inspiration
Yearly equipment stipend
8 sick days
Paid parental leave
401k with match after 1 year