Clique Studios, LLC

Customer Success Manager

• Serve as the primary point of contact for assigned clients after site launch
• Strategize with clients and coordinate site maintenance, updates, enhancements, and bug fixes
• Respond promptly and empathetically to client requests
• Build client relationships and provide best practices, guidance, and support
• Communicate time/cost estimates, delivery dates, and client dependencies
• Use Wrike ticketing system and proactively check in with assignees on ticket status
• Collaborate with cross-capability teams including Project Management, Design, Accessibility, Content Strategy, and SEO
• Educate clients on project processes and technical elements
• Quality-assure tasks and deliverables against request requirements
• Collaborate with internal experts to solve complex tasks
• Manage a portfolio of large retainer accounts
• Seek solutions to increase support profitability
• Keep projects within budgeted hours and scope
• Improve client experience
• Support learning and development through individual, internal, and external training

Explore Client Success Manager at Clique Studios, LLC. Review requirements and application details.

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Client Success Manager