Key Account Team Lead

Clopay Corporation

. Manage service calls for assigned Key Accounts and Clopay National Accounts clients, including dispatch, quoting, and project management .

Posted 10/6/2026full-timeWilkes-Barre • Pennsylvania • United StatesSenior💰 $27 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and team leadership capabilities, with a focus on exceeding productivity and quality targets. Proficient in customer service, coaching, and continuous improvement processes to enhance team performance and client satisfaction.

Highest-signal resume keywords

Project ManagementTeam LeadershipCoaching SkillsCustomer ServiceContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Call ManagementQuote SubmissionVendor SelectionPerformance MonitoringPayroll Processes

Soft Skills

Self-MotivatedTeam CollaborationCommunication SkillsProblem Solving

Tools & Technologies

Service Support SystemsDispatch SystemsCall Monitoring Tools

Industry Keywords

Key AccountsClopay National AccountsProductivity TargetsQuality Targets

About the role

Key responsibilities & impact

Manage service calls for assigned Key Accounts and Clopay National Accounts clients, including dispatch, quoting, and project management
Ensure knowledge of customer expectations and pricing programs
Coordinate timely dispatch and accurate quote submission
Select vendors appropriately and proactively manage dispatch follow-up
Maintain internal and external communication with systems and key contacts
Perform Service Project Coordinator/Project Manager duties
Fill in on the on-call rotation when needed
Lead and develop the Key Account Team to exceed productivity and quality targets
Coach associates using monitored calls and service dispatch metrics
Identify and resolve disciplinary and performance issues
Conduct semi-annual reviews and monthly one-on-one meetings
Work with the Service Department Supervisor to identify trends and drive continuous improvement
Manage service support systems and staffing levels
Undertake special projects assigned by senior management
Support Service Department and company needs
Approve worked hours and benefit time according to payroll processes
Monitor call aging and unresolved expenses
Participate in development, training, and 30/60/90-day reviews for new associates
Facilitate and participate in weekly Ideas meetings
Manage the team to achieve defined profitability expectations

Requirements

What you’ll need

Two to Four years of management experience
Four year college degree preferred
Coaching skills
Self-motivated
Ability to work with minimal supervision
Ability to be part of and lead a team
Ability to work unscheduled hours when required
Excellent computer skills
Outstanding customer service skills
Ability to commute to Wilkes-Barre, PA 18705
Work location is in person

Benefits

Comp & perks

Stability of a large organization with a collaborative, tight-knit team environment
Career growth opportunities
Training and development opportunities
Pioneer Club recognition for long-tenured employees
Community involvement through Habitat for Humanity partnership