Clopay Corporation

Team Lead

• Manage service calls for assigned Key Accounts and CNA clients, including dispatch, quoting, and project management
• Ensure knowledge of customer expectations and pricing programs
• Coordinate timely dispatch and accurate quote submission
• Select appropriate vendors
• Proactively manage dispatch and follow-up
• Maintain internal and external communication with relevant systems and stakeholders
• Perform Service Project Coordinator/Project Manager duties
• Fill in on the on-call rotation when needed
• Lead and develop the Key Account Team to exceed productivity and quality targets
• Coach associates using monitored calls and performance metrics
• Identify and resolve disciplinary and performance issues
• Conduct semi-annual reviews and monthly one-on-one meetings
• Work with the Service Department Supervisor to identify trends and drive continuous improvement
• Manage service support systems and staffing levels
• Undertake special projects assigned by senior management
• Support Service Department and company needs
• Approve worked hours and benefit time according to payroll processes
• Monitor call aging and unresolved expenses
• Participate in training newly hired associates, including 30/60/90-day reviews
• Facilitate and participate in weekly Ideas meetings
• Manage the team to achieve defined profitability expectations

Key Account Team Lead

Account Manager

• Build and maintain direct sales with small to medium-sized companies in a highly competitive market
• Create and implement business plans
• Build mutually profitable customer relationships
• Find new business opportunities and close sales independently
• Manage time, follow up with customers, and prioritize activities in an evolving market
• Help customers become more profitable using an understanding of accounting principles
• Travel throughout the Arizona/New Mexico territory an average of 2–3 nights per week
• Work successfully from a home office

Key Account Team Lead

Sales Account Manager – Dealer Sales