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Key Account Team Lead
Clopay Corporation. Manage service calls for assigned Key Accounts and CNA clients, including dispatch, quoting, and project management .
Posted 9/25/2026full-timeWilkes-Barre • Pennsylvania • United StatesSenior💰 $27 - $30 per hourWebsite
About the role
Key responsibilities & impact- Manage service calls for assigned Key Accounts and CNA clients, including dispatch, quoting, and project management
- Ensure knowledge of customer expectations and pricing programs
- Coordinate timely dispatch and accurate quote submission
- Select appropriate vendors
- Proactively manage dispatch and follow-up
- Maintain internal and external communication with relevant systems and stakeholders
- Perform Service Project Coordinator/Project Manager duties
- Fill in on the on-call rotation when needed
- Lead and develop the Key Account Team to exceed productivity and quality targets
- Coach associates using monitored calls and performance metrics
- Identify and resolve disciplinary and performance issues
- Conduct semi-annual reviews and monthly one-on-one meetings
- Work with the Service Department Supervisor to identify trends and drive continuous improvement
- Manage service support systems and staffing levels
- Undertake special projects assigned by senior management
- Support Service Department and company needs
- Approve worked hours and benefit time according to payroll processes
- Monitor call aging and unresolved expenses
- Participate in training newly hired associates, including 30/60/90-day reviews
- Facilitate and participate in weekly Ideas meetings
- Manage the team to achieve defined profitability expectations
Requirements
What you’ll need- Two to four years of management experience
- Four-year college degree preferred
- Coaching skills
- Self-motivated
- Ability to work with minimal supervision
- Ability to be part of and lead a team
- Ability to work unscheduled hours when required
- Excellent computer skills
- Outstanding customer service skills
- Ability to commute to Wilkes-Barre, PA 18705
Benefits
Comp & perks- Stability of a large organization with a collaborative team environment
- Opportunities for growth and a lifelong career
- Training and development opportunities
- Community involvement through partnership with Habitat for Humanity