Junior Customer Service Analyst – Market Intelligence

Close-Up International

. Build customer loyalty for Close-Up products and services .

Posted 9/18/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and data analysis, with a strong focus on delivering training programs and supporting strategic projects. Proficient in advanced Excel, MS Access, and MS SQL Server, with experience in Visual Analytics tools to enhance customer loyalty and operational efficiency.

Highest-signal resume keywords

Advanced Excel SkillsMS Access KnowledgeMS SQL Server KnowledgeVisual Analytics Tools ExperiencePharmaceutical Market Analysis Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Relationship ManagementTraining Program DevelopmentProject ManagementStrategic Recommendations

Soft Skills

CollaborationCommunicationProblem SolvingCustomer ServiceRelationship Building

Tools & Technologies

TableauPower BIQlik

Industry Keywords

Pharmaceutical Market AnalysisPrescription AuditDemand Audit

Tech Stack

Tools & technologies

MS SQL ServerSQLTableau

About the role

Key responsibilities & impact

Build customer loyalty for Close-Up products and services
Visit customers to provide ongoing support and post-sale service, according to an action plan developed jointly with the Commercial Manager responsible for the customer portfolio
Develop and deliver training programs on Close-Up methodologies, products, and services
Provide data and information to customers, suggesting and developing recommendations for strategic and tactical projects that support corporate and commercial objectives
Support the validation of internal and supplier data through to the release of information
Receive, interpret, and resolve customer questions and inquiries regarding the company’s methodologies, products, and services, in collaboration with the area manager
Ensure the confidentiality of data restricted to each customer’s exclusive use
Build relationships with customers and internal teams, serving as a trusted source of recommendations and a collaborative partner
Act as the customer focal point, managing multiple projects and deadlines

Requirements

What you’ll need

Bachelor’s degree, preferably in Computer Science, Information Systems, Computer Engineering, Business Administration, Engineering, Economics, or Statistics
Required: Advanced Excel skills
Required: Knowledge of MS Access and MS SQL Server
Preferred: Experience using and developing solutions with Visual Analytics tools such as Tableau, Power BI, and Qlik
A plus: Pharmaceutical market analysis experience
A plus: Prescription audit experience
A plus: Demand audit experience

Benefits

Comp & perks

Medical insurance with copayments and Welhub partnership for employees and dependents
Dental insurance with no copayment for employees
Flexible Benefits Card for meal or food allowance
Pharmacy discount
Life insurance
Birthday day off
Educational partnerships with universities, language schools, and technology and data programs
Childcare assistance for children up to one year old, starting from the end of maternity leave, for mothers