Close-Up International

Business Analyst

• Develop analyses for external and internal clients
• Lead strategic projects that accelerate insight generation
• Scope, build, and present studies in a consultative manner to analysts, managers, executives, and the board
• Adapt the message and language to each audience
• Use and promote analyses based on pharmaceutical-channel data and analytics methodologies
• Propose relevant, feasible, and actionable recommendations for clients’ commercial and operational teams
• Process and combine large volumes of data and identify correlations to support commercial and operational decisions
• Advocate for recommendations by presenting risks, trade-offs, and their impact on results
• Monitor the implementation and outcomes of recommended actions
• Encourage clients to use the tools
• Build relationships with clients and internal teams
• Manage strategic projects that generate business benefits

Senior Market Insights Analyst

Support Engineer

• Provide service and support to external clients in the Middle, Small, and Micro segments
• Ensure the proper use of contracted systems and services according to each client’s profile
• Participate in on-site and remote meetings with clients alongside the responsible Customer Support Analyst
• Monitor and follow up on internal tickets through Help Desk, Mantis, and Redmine tools
• Develop in-depth knowledge of the features of CRM Sales Farma (Tablet and Web)
• Conduct training sessions for external users and head office employees on the Sales Farma and Sales Driver systems
• Perform testing and user acceptance testing (UAT) for new versions of the Sales Farma and Sales Driver systems
• Identify business opportunities within the active client portfolio, supporting the expansion and implementation of new modules
• Support the direct manager with back-office activities

Junior Customer Support Analyst – CRM

Customer Support

• Build customer loyalty for Close-Up products and services
• Visit customers to provide ongoing support and post-sale service, according to an action plan developed jointly with the Commercial Manager responsible for the customer portfolio
• Develop and deliver training programs on Close-Up methodologies, products, and services
• Provide data and information to customers, suggesting and developing recommendations for strategic and tactical projects that support corporate and commercial objectives
• Support the validation of internal and supplier data through to the release of information
• Receive, interpret, and resolve customer questions and inquiries regarding the company’s methodologies, products, and services, in collaboration with the area manager
• Ensure the confidentiality of data restricted to each customer’s exclusive use
• Build relationships with customers and internal teams, serving as a trusted source of recommendations and a collaborative partner
• Act as the customer focal point, managing multiple projects and deadlines

Senior Market Insights Analyst

Junior Customer Support Analyst – CRM

Junior Customer Service Analyst – Market Intelligence