Junior Customer Support Analyst – CRM

Close-Up International

. Provide service and support to external clients in the Middle, Small, and Micro segments .

Posted 9/23/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and systems support, particularly within SaaS environments, while effectively utilizing CRM systems and ticketing tools. Proficient in conducting training sessions and user acceptance testing to enhance client engagement and system utilization.

Highest-signal resume keywords

Customer Service ExperienceSaaS Environment FamiliarityCRM Systems KnowledgeTicketing Tools ProficiencyTraining and User Acceptance Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ServerPower BIExcelPowerPointUser Acceptance TestingCRM Sales FarmaSales Driver SystemsBusiness Opportunity IdentificationSystems SupportConsultative Approach

Soft Skills

Strong Communication SkillsOrganizational Skills

Tools & Technologies

Help DeskMantisRedmine

Industry Keywords

Pharmaceutical MarketCustomer Experience (CX)Micro SegmentsSmall SegmentsMiddle Segments

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide service and support to external clients in the Middle, Small, and Micro segments
Ensure the proper use of contracted systems and services according to each client’s profile
Participate in on-site and remote meetings with clients alongside the responsible Customer Support Analyst
Monitor and follow up on internal tickets through Help Desk, Mantis, and Redmine tools
Develop in-depth knowledge of the features of CRM Sales Farma (Tablet and Web)
Conduct training sessions for external users and head office employees on the Sales Farma and Sales Driver systems
Perform testing and user acceptance testing (UAT) for new versions of the Sales Farma and Sales Driver systems
Identify business opportunities within the active client portfolio, supporting the expansion and implementation of new modules
Support the direct manager with back-office activities

Requirements

What you’ll need

Currently pursuing or holding a degree in Information Systems, Information Technology, Computer Engineering, or a related field
Previous experience in customer service, systems support, or Customer Experience (CX), preferably in a SaaS environment
Experience with ticketing tools such as Help Desk, Mantis, Redmine, or similar platforms
Knowledge of the pharmaceutical market and/or sales force CRM systems is a plus
Strong communication and organizational skills, with a consultative approach
Proficiency in Excel and PowerPoint
SQL Server and Power BI knowledge is desirable

Benefits

Comp & perks

Medical insurance with copayments and Welhub partnership for employees and dependents
Dental insurance with no copayments for employees
Flexible Benefits Card, usable for food or meal allowances
Pharmacy discounts on medications
Life insurance
Birthday Day Off
Educational partnerships with colleges, language schools, and IT and data programs
Childcare assistance for children up to one year old, starting after maternity leave, for mothers