IT Manager

Cloud Accountant Staffing

. Own the full IT function across people, process, and performance .

Posted 9/17/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $1,800 - $2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support operations, team management, and performance optimization, with a strong focus on helpdesk management, device lifecycle strategy, and client satisfaction. Proven ability to lead cross-functional initiatives and translate technical concepts into business language.

Highest-signal resume keywords

IT Support Operations ManagementHelpdesk Performance OptimizationDevice Lifecycle ManagementTeam Leadership and DevelopmentClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Helpdesk Operations ManagementDevice ProvisioningDevice DeploymentTicketing SystemsPerformance ReportingRoot-Cause AnalysisAsset ManagementSLA ManagementIT Process ImprovementTechnical Risk Assessment

Soft Skills

Coaching and DevelopmentEffective CommunicationCross-Functional CollaborationClient Presentation SkillsProblem-Solving

Tools & Technologies

ZendeskJiraFreshdeskMDM ToolsEndpoint Management Tools

Certifications & Qualifications

Bachelor's Degree in Information TechnologyCertificate of EmploymentValid NBI Clearance

Industry Keywords

IT Function ManagementService Level AgreementsIT SupportPerformance MetricsClient Satisfaction

About the role

Key responsibilities & impact

Own the full IT function across people, process, and performance
Directly manage, coach, and develop IT Specialists and the broader IT team
Set individual and team performance goals; conduct regular 1:1s and performance reviews
Build hiring plans and participate in recruiting and onboarding as the team scales
Own helpdesk performance against SLAs, including response time, resolution time, and ticket completion rate
Monitor ticket volume and service metrics; report trends and risks to leadership
Serve as escalation point for complex, high-priority, or unresolved tickets
Drive root-cause initiatives to reduce recurring ticket volume
Own device lifecycle strategy covering procurement, provisioning, deployment, maintenance, and retirement
Ensure on-time, on-standard device deployment across projects and clients
Oversee device inventory accuracy and asset management practices
Evaluate and recommend MDM, endpoint management, and ticketing tools
Represent IT in client-facing meetings and escalations
Translate technical risk and capacity into business language
Own client satisfaction outcomes related to IT support and device experience
Maintain trusted relationships with key client contacts
Own and maintain the IT SOP library
Identify process, tooling, and team-capacity gaps and propose solutions
Drive cross-functional collaboration on IT-dependent initiatives
Report IT function health, performance, capacity, and risks to leadership regularly

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, or a related discipline
4+ years of experience in IT support/operations, with at least 1-2 years in a leadership or team management capacity
Proven track record managing helpdesk operations and meeting SLA-driven performance targets
Experience overseeing device provisioning, deployment, and lifecycle management at scale
Strong familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk, or similar) and reporting on team performance
Confident, polished written and spoken English; comfortable presenting to clients and leadership
Demonstrated ability to coach and develop direct reports
Full-time exclusivity required; candidates must not hold other part-time or freelance engagements once hired
Availability and willingness to work a U.S. time zone shift
Certificate of Employment from most recent employment required once hired
Valid NBI Clearance for Philippines candidates required once hired
Compliance with character and professional reference checks
LinkedIn profile must be updated to reflect CAS as the new employer
Compliance with ActivTrak monitoring practices on company-provided devices

Benefits

Comp & perks

Permanent remote work
Full company equipment provided (laptop, monitor, accessories)
15 days PTO annually + local holidays off
Guaranteed annual increases
Referral rewards up to $1,000
Monthly flexible stipend (CAS Flex Perks)
Structured onboarding and support
Career-level USD compensation
Full-time exclusivity