Council Tax Administrator

Cloud Student Homes

. Manage council tax administration across a portfolio of student accommodation, including HMO/cluster flats and self-contained studio units .

Posted 9/28/2026part-timeSalisbury • United KingdomMid-LevelSenior💰 £16,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in council tax administration, property management, and student accommodation processes, with strong organizational and communication skills to effectively liaise with local authorities and stakeholders.

Highest-signal resume keywords

Council Tax AdministrationProperty ManagementCRM Systems ExperienceStrong Organisational SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Council Tax ProcessingTenant RegistrationPayment Plan NegotiationRecord KeepingData Entry

Soft Skills

Attention to DetailProactive Problem SolvingWorkload ManagementTeam CollaborationEffective Prioritisation

Tools & Technologies

Microsoft OfficeProperty Management SystemsDatabases

Industry Keywords

Student AccommodationResidential Property ManagementLocal Authorities LiaisonHMO ManagementExemption Processing

About the role

Key responsibilities & impact

Manage council tax administration across a portfolio of student accommodation, including HMO/cluster flats and self-contained studio units
Register and maintain tenant and occupancy information with local authorities
Process full-time student exemptions and applicable council tax discounts
Liaise with local authorities regarding billing, liability, exemption and arrears queries
Notify councils of occupancy, room ownership and other relevant property changes
Act as the primary contact for council tax matters for leaseholders, tenants, internal teams and local authorities
Manage the council tax inbox and respond to enquiries
Arrange authorised payment of confirmed council tax liabilities for leaseholders/owners
Maintain records of council tax payments, balances, charges and adjustments
Negotiate and manage council-approved payment plans for arrears
Record council tax charges, payments and adjustments in the CRM with the Client Liaison Team
Support collection, checking and recording of student exemption evidence
Prepare council tax reports and provide updates to senior management
Collect post and parcels from the Salisbury Head Office at least twice weekly
Open, sort, review, scan and distribute incoming post and parcels
Manage staff access to the Salisbury storage unit
Support general local administrative tasks

Requirements

What you’ll need

Experience in council tax, property administration, student accommodation, residential property management or a similar environment advantageous
Strong administrative experience and the right approach accepted as an alternative background
Excellent attention to detail and strong organisational skills
Ability to manage a varied workload and prioritise effectively
Strong written and verbal communication skills
Confidence communicating with local authorities, tenants, owners and internal stakeholders
Good numerical and record-keeping skills
Experience using CRM systems, databases or property management systems
Proactive approach to resolving queries and following issues through to completion
Good IT skills, particularly Microsoft Office
Ability to work independently while contributing positively to a wider team

Benefits

Comp & perks

Part-time schedule of 24 hours per week, Monday-Friday
Remote work stated in the heading, with regular local travel required
Opportunity to become an important part of the operational team