Cloud Student Homes

• Manage council tax administration across a portfolio of student accommodation, including HMO/cluster flats and self-contained studio units
• Register and maintain tenant and occupancy information with local authorities
• Process full-time student exemptions and applicable council tax discounts
• Liaise with local authorities regarding billing, liability, exemption and arrears queries
• Notify councils of occupancy, room ownership and other relevant property changes
• Act as the primary contact for council tax matters for leaseholders, tenants, internal teams and local authorities
• Manage the council tax inbox and respond to enquiries
• Arrange authorised payment of confirmed council tax liabilities for leaseholders/owners
• Maintain records of council tax payments, balances, charges and adjustments
• Negotiate and manage council-approved payment plans for arrears
• Record council tax charges, payments and adjustments in the CRM with the Client Liaison Team
• Support collection, checking and recording of student exemption evidence
• Prepare council tax reports and provide updates to senior management
• Collect post and parcels from the Salisbury Head Office at least twice weekly
• Open, sort, review, scan and distribute incoming post and parcels
• Manage staff access to the Salisbury storage unit
• Support general local administrative tasks

Council Tax Administrator