Customer Experience Manager – Russian Speaking

Cloudflare

. Lead the post-sale customer journey from onboarding through long-term retention and contract renewals .

Posted 10/20/2026full-timeLisbon • PortugalMid-LevelSenior💰 €50,000 - €69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, focusing on customer retention, upselling, and contract negotiations. Proficient in leveraging data analytics and generative AI to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementContract NegotiationSaaS Retention StrategiesData Analysis for UpsellingFluency in Russian

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionUpsellingContract RenewalCommercial SalesNegotiationCloud SecuritySaaS Sales ProcessesProblem-SolvingComputer NetworkingWorkflow Automation

Soft Skills

Stakeholder Relationship BuildingCollaborationPrioritizationCommunicationAdaptability

Tools & Technologies

Generative AIAI AnalyticsCloudflare ProductsLifecycle Alerts

Certifications & Qualifications

Bachelor's DegreeProfessional Qualifications

Industry Keywords

Cloud SecurityPerformance IndustriesValue-Driven SalesU.S. Export Control Authorization

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the post-sale customer journey from onboarding through long-term retention and contract renewals
Build strategic stakeholder relationships and articulate ROI and business value
Close renewals, maximize upsells, and minimize churn
Collaborate with Sales to maintain accurate weekly forecasts
Contribute to Executive Business Reviews and other customer touch points
Help customers adopt Cloudflare products and services
Plan and execute long-term Success Plans for major customers
Present relevant Cloudflare features and functionality to customers
Own customer retention and growth for the assigned book of business
Negotiate and execute renewal contracts and design renewal pricing strategies
Analyze data to identify upsell and cross-sell opportunities
Work cross-functionally with Product, Engineering, Support, Marketing, and other teams
Manage customer feedback and submit product feature requests
Use generative AI, AI analytics, and workflow automation to improve renewal communications, forecasts, lifecycle alerts, and operational efficiency

Requirements

What you’ll need

Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
Fluency in Russian
2+ years of industry experience; experience in cloud security and/or performance industries preferred
Bachelor's degree and/or other professional qualifications
Direct experience in commercial sales, negotiation, and deal closure
Strong understanding of or willingness to learn about computer networking and how the internet works; network security is a plus
Ability to manage and prioritize competing portfolio demands
Expertise in SaaS retention and sales processes and excellent knowledge of value-driven sales
Excellent problem-solving skills
Ability to work under applicable U.S. export control authorization requirements without sponsorship for an export license, if applicable

Benefits

Comp & perks

Incentive compensation under Cloudflare’s Sales Compensation Plan
Eligibility to participate in Cloudflare’s equity plan
In-person interview expenses or arrangements may be provided as part of the interview process