Manager, HR Operations – APJC

Cloudflare

. Lead and develop a team providing employee inquiry support .

Posted 11/11/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in People Operations and HR Service Delivery, with a strong focus on operational efficiency, compliance with SOX controls, and the ability to leverage AI-driven tools for process improvements. Proven leadership in managing HR transactions and enhancing employee inquiry support in a global environment.

Highest-signal resume keywords

Leadership Experience in People OperationsFamiliarity with HR Systems (Workday, Zendesk)Experience with AI-Driven HR ToolsKnowledge of APJC Employment LawStrong Customer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Transaction ManagementPayroll ProcessingProcess Improvement DesignData AnalysisCompliance ManagementProject SupportTechnical TroubleshootingOperational Efficiency EnhancementAI-Assisted WorkflowsHR System Functionality Testing

Soft Skills

Excellent Communication SkillsOrganizational AbilitiesProblem-Solving SkillsTime ManagementAdaptability

Tools & Technologies

WorkdayZendeskAI-Driven HR ToolsAutomated Ticketing SolutionsHR Business Process Tools

Industry Keywords

SOX ControlsPeople ServicesEmployee Inquiry SupportCross-Regional CollaborationHR Compliance

About the role

Key responsibilities & impact

Lead and develop a team providing employee inquiry support
Act as an escalation point for complex People and Payroll matters
Oversee HR transactions and maintain auditable, clean, and up-to-date people systems
Partner with regional senior management and stakeholders on HR operational needs
Oversee monthly payroll inputs for accuracy and timely submission
Manage adherence to SOX controls and compliance requirements
Design, track, and implement HR business-process improvements
Manage the regional offer approval process
Support People Services improvement projects and collaborate with COEs and internal teams
Test new HR-system functionality and troubleshoot technical issues
Analyze support tickets and HR processes to provide regional status insights and identify process enhancements

Requirements

What you’ll need

3+ years of leadership experience in People Operations, HR Service Delivery, or Payroll
Familiarity with HR systems such as Workday and Zendesk
Experience leveraging AI-driven HR tools and automated ticket/inquiry triage solutions
Experience with Core HR, Talent, and Compensation modules is a plus
Proven ability to support projects enhancing operational efficiency and use AI-assisted workflows
Highly detailed and process-oriented, with strong commitment to accuracy
Foundational knowledge of APJC countries' employment law and regulatory environments
Strong customer service orientation
Excellent oral and written communication skills
Ability to present information clearly and respond to cross-regional and cross-functional inquiries
Ability to prioritize tasks, execute effectively, and provide clear status reports
Strong organizational, problem-solving, and time management abilities
Adaptability in a global, fast-paced environment
Willingness to adopt AI-assisted data analysis and reporting tools
Offer may be conditioned on authorization to receive technology controlled under U.S. export laws without export-license sponsorship

Benefits

Comp & perks

Opportunity to contribute to projects improving HR operational efficiency and service delivery
Opportunity to work with AI-assisted workflows and AI-driven HR tools
In-person interview at a Cloudflare office or hub may be requested at the offer stage