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Manager, People Operations – APJC
Cloudflare. Guide and develop a team providing employee inquiry support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations and HR Service Delivery, with a strong focus on process efficiency, compliance with SOX controls, and the ability to leverage AI-driven tools for enhanced service delivery. Proven leadership in managing HR transactions and providing high-quality customer support across the APJC region.
Highest-signal resume keywords
Leadership Experience in People OperationsFamiliarity with Workday and ZendeskExperience with AI-Driven HR ToolsAttention to Detail in HR TransactionsKnowledge of APJC Employment Law
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Service DeliveryPayroll ManagementProcess ImprovementData ManagementCompliance ManagementTechnical Requirements TranslationAutomation ProjectsHR Systems Functionality TestingOffer Approval Process ManagementAI-Assisted Workflows
Soft Skills
Customer Service OrientationExcellent Communication SkillsOrganizational AbilitiesProblem-Solving SkillsTime Management
Industry Keywords
SOX ControlAPJC Regulatory EnvironmentsEmployment LawHR Process EfficiencyTalent ManagementCompensation Modules
About the role
Key responsibilities & impact- Guide and develop a team providing employee inquiry support
- Serve as an escalation point for complex People and Payroll matters
- Oversee HR transactions and maintain auditable, clean, up-to-date people systems
- Partner with regional senior management and stakeholders on HR operational needs
- Oversee monthly payroll inputs for accuracy and timely submission
- Manage adherence to SOX Control & Compliance and document SOP requirements
- Contribute to the design, tracking, and implementation of HR process improvements
- Translate operational needs into technical requirements
- Manage the regional offer approval process
- Support People Services improvement projects
- Collaborate with Centers of Excellence and internal teams to test HR-system functionality and troubleshoot technical issues
- Analyze support tickets and HR processes to provide regional status insights and identify process-enhancement opportunities
- Provide high-quality customer support to internal clients and stakeholders across the APJC region
Requirements
What you’ll need- 3+ years of leadership experience in People Operations, HR Service Delivery, or Payroll
- Familiarity with HR systems such as Workday and Zendesk
- Experience leveraging AI-driven HR tools and automated ticket/inquiry triage solutions
- Experience with Core HR, Talent, and Compensation modules is a plus
- Proven ability to contribute to process-efficiency and automation projects
- Experience leveraging AI-assisted workflows to optimize service delivery
- Strong attention to detail and commitment to accuracy in HR transactions and data management
- Foundational knowledge of APJC countries' employment law
- Understanding of operating within APJC regulatory environments
- Strong customer service orientation
- Excellent oral and written communication skills
- Ability to respond to cross-regional and cross-functional inquiries
- Ability to prioritize tasks and execute effectively
- Ability to provide clear status reports
- Strong organizational, problem-solving, and time management abilities
- Adaptability in a global, fast-paced environment
- Willingness to adopt AI-assisted data analysis and reporting tools
- Any offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license
Benefits
Comp & perks- Opportunity to contribute to Cloudflare's mission to build a better Internet
- Potential in-person interview at a Cloudflare office or hub for applicants progressing to the offer stage
- Equal employment opportunity and commitment to diversity and inclusiveness
- Reasonable accommodations for qualified individuals with disabilities